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Crr - Customer Relationship Representative (Full

3 months ago

Mississauga, Ontario, Canada World Meats Full time

Shifts available:

-
Afternoon Shift 10:00am -6:30pm


The Customer Relationship Representative (CRR) is responsible for supporting all World Meats Sales Representatives in establishing and maintaining profitable relationships with all customers on behalf of the company, including accountability and responsibility for each customer contact and ensuring that all customer requirements are satisfied.


Core Competencies of Role

  • Strong written and Verbal communication, including follow through (accountable)
  • Strong Self-Starter
  • Conflict Resolution
  • Resourceful

Relationship Development

  • Patience
  • Thoroughness

Key Role Responsibilities

  • Communicate effectively with the Customers, Management, Sales Team, and Operations Team to ensure customer order and needs are satisfied.
  • Strong written and Verbal communication, including follow through (accountable)
  • Provide consistent excellent customer service with every interaction.
  • Process customer orders in a courteous, efficient, and timely manner while working in tandem with World Meats inoffice team parameters.
  • Effectively present and discuss the products and services of the company to customers
  • Manage telephone calls professionally, efficiently and with solid communication skills
  • Attend to customer(s) questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
  • Team player including supporting operations and management as required

And opportunity to grow into:

  • Upselling during conversations offer addon products compliment the Customer Proposal
  • Cold Calling making cold calls to potential customers as required on behalf of World Meats

Administrative

  • Responding both efficiently and effectively to all customer inquiries, questions/issues, facilitating satisfactory resolution
  • Follow systems and procedures outlined in company manuals
  • To compile and maintain all required online and hard copy paperwork, records, documents and invoices that are required to create and finalize orders.
  • Review orders and invoices for accuracy.

Skills and Requirements

  • Minimum two years experience in an office setting (sales or customer service)
  • Proficient in Microsoft Office Applications
  • Professional phone manner and presence
  • Excellent initiative, communication and organizational skills
  • Excellent interpersonal skills with a positive and upbeat attitude
  • Ability to identify and meet customer needs and requirements
  • Understanding the customers objectives
  • Must be hardworking, a selfstarter and a problem solver
  • Demonstrate effective organizational, time management, and follow up skills
  • Able to perform multiple tasks efficiently
  • Able to engage customers through open dialogue and fact finding
  • Must be proactive and resourceful

Shift; Monday-Friday 10am-6:30pm

Salary:
$18.00-$20.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Onsite parking
  • Store discount
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Overtime
  • Weekends as needed

Supplemental pay types:

  • Overtime
pay

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 3 years (required)

Work Location:
In person