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Bilingual Customer Service Representative

2 months ago


Mississauga, Ontario, Canada Mttalentgroup Full time

Overview: Mttalentgroup is seeking a skilled Bilingual Customer Account Representative to join our mid-career team. This hybrid role offers a steady and rewarding career path with full benefits starting on Day 1.

Key Responsibilities:

  1. Customer and Manufacturer Data Management: Manage customer and manufacturer data to ensure accurate and up-to-date information.
  2. Level 1 Customer Support: Provide timely and effective support to customers, addressing their inquiries and concerns.
  3. Onboarding and Product Support: Assist in onboarding new clients and products, ensuring a seamless experience for customers.
  4. Operations and Administrative Tasks: Support operations and administrative tasks, including data entry and record-keeping.
  5. Director of Customer Service Support: Back up the Director of Customer Service as needed, providing additional support and expertise.

Requirements:

  1. Education: Bachelor's degree in Business, Finance, or a related field.
  2. Experience: 2-3 years of experience in supply chain or customer service (Order Desk).
  3. Communication and Relationship Management: Strong communication and relationship management skills, with the ability to build and maintain strong relationships with customers and manufacturers.
  4. Technology and Systems: Proficiency with technology and systems, including data management and customer relationship management software.
  5. Bilingualism: Bilingual in French, with excellent written and verbal communication skills.

Benefits:

  1. Hybrid Schedule: Enjoy a hybrid schedule, with 3 days in the office and 2 days working from home.
  2. Full Benefits and Vacation: Receive full benefits and vacation time from Day 1, including equipment and expense coverage.
  3. Yearly Bonus: Participate in a yearly bonus program, recognizing your hard work and contributions to the team.