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Bilingual Customer Service Representative
2 months ago
Overview: Mttalentgroup is seeking a skilled Bilingual Customer Account Representative to join our mid-career team. This hybrid role offers a steady and rewarding career path with full benefits starting on Day 1.
Key Responsibilities:
- Customer and Manufacturer Data Management: Manage customer and manufacturer data to ensure accurate and up-to-date information.
- Level 1 Customer Support: Provide timely and effective support to customers, addressing their inquiries and concerns.
- Onboarding and Product Support: Assist in onboarding new clients and products, ensuring a seamless experience for customers.
- Operations and Administrative Tasks: Support operations and administrative tasks, including data entry and record-keeping.
- Director of Customer Service Support: Back up the Director of Customer Service as needed, providing additional support and expertise.
Requirements:
- Education: Bachelor's degree in Business, Finance, or a related field.
- Experience: 2-3 years of experience in supply chain or customer service (Order Desk).
- Communication and Relationship Management: Strong communication and relationship management skills, with the ability to build and maintain strong relationships with customers and manufacturers.
- Technology and Systems: Proficiency with technology and systems, including data management and customer relationship management software.
- Bilingualism: Bilingual in French, with excellent written and verbal communication skills.
Benefits:
- Hybrid Schedule: Enjoy a hybrid schedule, with 3 days in the office and 2 days working from home.
- Full Benefits and Vacation: Receive full benefits and vacation time from Day 1, including equipment and expense coverage.
- Yearly Bonus: Participate in a yearly bonus program, recognizing your hard work and contributions to the team.