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Customer Success Representative

2 months ago

Mississauga, Ontario, Canada United West Mississauga Full time

Customer Success Representative role involves daily communications and interactions with current customers and potential new leads, requiring strong consumer relations strategies and professional demeanor.

UW Mississauga is seeking a Customer Success Representative to join our team. As a key member of the Customer Service division, you will be responsible for tracking, organizing, and documenting interactions with current customers and potential new leads. You will also be expected to consistently meet membership requirements, research and problem-solve client issues, and attend training sessions to achieve a higher level of success.

Key Responsibilities:

  • Track and document all interactions with current customers and potential new leads
  • Establish and maintain relationships with clients to ensure satisfaction
  • Research and problem-solve client issues through collaboration with other Customer Success Representatives
  • Attend training sessions to enhance skills and knowledge
  • Meet membership requirements and consistently interact with current customers and potential new leads

Preferred Qualifications:

  • Bachelor's Degree or 1-3 years of customer service experience
  • Strong communication, interpersonal, problem-solving, and customer service skills
  • Ability to work a full-time schedule
  • Demonstrated consistency in achieving and exceeding goals and strong customer orientation