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Kingsquare - Team Lead
3 months ago
About ZWILLING J
A Henckels:
For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide.
Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets.
The next addition will be kitchen electrics. Tradition, quality, innovation, and craftsmanship are its ingredients for success.Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries.
Always looking forward, ZWILLING acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—to give its customers access to the most exceptional kitchen products.
PURPOSE
As a member of the store management team, assists the Store Manager in ensuring all operational, business, and personnel targets are achieved for the store.
Overseeing the daily operation of the store and assuring compliance with all company policies and government legislation.Key Accountabilities:
⦁ Through a specific divisional responsibility (Sales or Operations), supports the Store Manager in managing the day to day operations of the store to ensure the store meets key performance indicators and profit and loss expectations.
⦁ Positively communicates and demonstrates the Brand values, attitude and culture.
⦁ Ensures consistent implementation of all corporate programs, initiatives and strategies.
⦁ Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.
⦁ Assists the Store Manager in ensuring there are effective succession, recruiting, hiring and training plans, resulting in lower store turnover.
⦁ Develops staff by evaluating and providing performance feedback (performance and potential), seizing all coaching and training opportunities and fostering a team environment to meet store and company objectives.
⦁ Promotes a high-performance culture by setting clear expectations, providing information to the Store Manager to hold employees accountable, creating an effective and efficient work environment, and setting goals that focus the team on key drivers that impact success.
⦁ Cooperates with the Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan.
⦁ Through direction from the Store Manager, takes clear accountability for training and execution of in-store in all areas, including business, operations, sales/customer service, and visual merchandising, to ensure all employees are trained in Retail Standards.
⦁ Perform or assist in timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and employee separations.
⦁ Works closely with Store Manager to ensure inventory levels and selections are maximizing sales.
⦁ Supports Store Manager in maintaining wage costs and overall expense control within assigned guidelines. Communicate these goals and review results with retail management team.
⦁ Assumes responsibility for accuracy of all cash management and ensure that shrink control within store is minimized.
⦁ Assumes responsibility for store and product security using systems provided, and monitoring the effectiveness of these in preventing theft.
⦁ Assures adherence to company policies and procedures relating to POS system integrity. Maintains confidentiality of retail operating information.
⦁ Assures compliance with government legislation as it applies to employment standards and health and safety guidelines in overall management of store and associates.
⦁ Maintains building and premises in a safe, organized and clean manner in accordance with ZWILLING and legislated standards.
⦁ Adheres to any and all visual merchandising guidelines.
⦁ Other duties as assigned by Store Manager and District Manager.
Knowledge, Skills and Abilities:
⦁ Proficient retail knowledge - operational and selling skills.
⦁ Retail business management skills (fiscal and operational).
⦁ Proficient skills in coaching and talent management.
⦁ Ability to prioritize and allocate resources effectively.
⦁ Ability to read and communicate effectively.
⦁ Ability to effectively present information and respond to questions from groups of employees, customers, and the general public.
⦁ Ability to define problems, collect data, establish facts, and draw valid conclusions.
⦁ Ability to communicate clearly and effectively through multiple lines of communication.
⦁ Excellent computer skills (MS Outlook, Word, Excel, PowerPoint) and ability to quickly learn new systems (e.g. POS systems, web-portals, etc.).
⦁ While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; u
