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Team Lead

2 months ago

Markham, Ontario, Canada Roots Full time
Job Title: Team Lead

Join our dynamic team as a Team Lead at Roots, a leading fashion brand committed to creating a safer, cleaner, and healthier planet. As a Team Lead, you will play a key role in driving sales, customer satisfaction, and team performance.

About the Role

The Team Lead is responsible for leading the sales team, providing operational support, and ensuring exceptional customer experiences. This role requires strong leadership, communication, and problem-solving skills, as well as a passion for fashion and customer service.

Key Responsibilities:
  • Lead and motivate the sales team to achieve sales goals and provide exceptional customer service
  • Assist in operational functions, including POS management, daily banking procedures, and submitting timely reports
  • Model desired selling and customer service behaviors to promote a positive in-store experience
  • Collaborate with store management to execute action plans and optimize store operations
  • Contribute ideas and solutions to improve productivity and operations
  • Coach associates on customer service fundamentals and provide feedback
  • Assist in resolving customer service matters and oversee task delegation
  • Communicate performance feedback to store management and ensure team adherence to company policies
Requirements:
  • 1+ years of experience in a retail apparel environment, with luxury retail experience a plus
  • Proven ability to lead a sales team and demonstrate leadership skills
  • Strong organization, problem-solving, and communication skills
  • Passion for customer service and fashion
  • Availability for varied weekly shifts, including weekends, closing, and holidays
About Roots

Roots is a leading fashion brand committed to creating a safer, cleaner, and healthier planet. We value our employees and provide opportunities for growth and development. Our company culture fosters inclusion and respect, and we are committed to providing accessible employment practices.

Join Our Team

If you are a motivated and customer-focused individual with a passion for fashion and leadership, we encourage you to join our team. We look forward to reviewing your application.