Team Lead

4 days ago


Markham, Ontario, Canada JobCart Inc Full time

You must be located in Ontario to apply for this position at JobCart Inc.

We are seeking a highly motivated and talented individual to fill the role of Team Lead. As a Team Lead, you will be responsible for overseeing a team of employees and driving their success. You will collaborate with our clients to provide exceptional customer service and support. This is an excellent opportunity for a bilingual individual with leadership skills to contribute to the growth and success of our company.

Key Responsibilities
  • Manage and lead a team of employees to achieve performance targets
  • Provide coaching and guidance to team members to enhance their skills and productivity
  • Collaborate with clients to understand their needs and provide solutions
  • Monitor and analyze team performance to identify areas for improvement
  • Ensure a positive and productive work environment
  • Handle escalated customer issues and resolve them promptly

Requirements

  • Fluent in Chinese (Mandarin or Cantonese)
  • Prior experience in a leadership role
  • Strong communication and interpersonal skills
  • Customer service-oriented mindset
  • Ability to motivate and inspire team members
  • Excellent problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Proficiency in Microsoft Office Suite


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