Team Lead
4 days ago
You must be located in Ontario to apply for this position at JobCart Inc.
We are seeking a highly motivated and talented individual to fill the role of Team Lead. As a Team Lead, you will be responsible for overseeing a team of employees and driving their success. You will collaborate with our clients to provide exceptional customer service and support. This is an excellent opportunity for a bilingual individual with leadership skills to contribute to the growth and success of our company.
Key Responsibilities- Manage and lead a team of employees to achieve performance targets
- Provide coaching and guidance to team members to enhance their skills and productivity
- Collaborate with clients to understand their needs and provide solutions
- Monitor and analyze team performance to identify areas for improvement
- Ensure a positive and productive work environment
- Handle escalated customer issues and resolve them promptly
Requirements
- Fluent in Chinese (Mandarin or Cantonese)
- Prior experience in a leadership role
- Strong communication and interpersonal skills
- Customer service-oriented mindset
- Ability to motivate and inspire team members
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficiency in Microsoft Office Suite
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