Bilingual Deskside Support Technician

2 weeks ago

Montreal, Quebec, Canada Insight Enterprises, Inc. Full time

Requisition Number: 97187

Bilingual Deskside Support Technician (contract)

Location: Salaberry-de-Valleyfield (Greater Montreal area), Quebec

About Insight:

Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation.

Description:

Our client in the construction and engineering sector, located in Salaberry-de-Valleyfield, Quebec is seeking a Deskside Support Technician for a 6-month contract term of employment. As the successful Deskside Support Technician candidate, you will support 40+ users with daily hardware and software issues. The ideal candidate will be available immediately and can work on-site a few days each week.

Responsibilities:

  • Provide tier I / II support to end users via phone, email, chat, ticketing systems, and deskside. All support must be delivered in French language.
  • Diagnose and resolve technical issues related to Microsoft products, custom applications, telephony systems, and standard hardware such as monitors, keyboards, printers, and mice.
  • Deploy net new hardware and software, as required.
  • Escalate complex or unresolved problems to the appropriate team.
  • Install, configure, and update hardware and software systems, including operating systems, applications, drivers, patches, etc.
  • Support users through any issues that may arise after routine maintenance and upgrades on hardware and software.
  • Identify hardware needs and place orders as required.
  • Document and maintain records of incidents, requests, solutions, and inventory.
  • Follow IT policies and procedures and adhere to best practices and standards.
  • Update/create documentation as the technology changes and improves.
  • Provide training and guidance to users on how to use hardware and software systems effectively and securely.

Requirements:

  • 6-10 years of experience as a Deskside Support Technician or similar role.
  • Bilingual in English and French, spoken & written.
  • Able to work onsite at the corporate office in Salaberry-de-Valleyfield, QC at least 40% of the time, or the equivalent of 2 days per week.
  • Strong knowledge of Microsoft products, such as Windows, Office, Outlook, etc.
  • Proficient using TeamViewer or similar remote desktop/access and support tools.
  • Skilled in troubleshooting and repairing standard hardware such as monitors, keyboards, mice, telephony, etc.
  • Familiar with networking concepts and protocols, such as TCP/IP, DHCP, DNS, etc.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks and deadlines.
  • Ability to learn new technologies and tools quickly.
  • Certifications in Microsoft, CompTIA, or ITIL are considered an asset.

If you are interested in this opportunity, please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || Remote - Canada ||

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