IT Operations Technical Support I
1 week ago
About Lumen
Objectif du poste / The Role
Bilingual French/English is a requirement. This position is based at our client's location in Boucherville, QC, Canada.
Résumé du poste / Position Summary
- Travailler directement avec les utilisateurs finaux en personne, par téléphone, via le système de tickets et par courriel pour résoudre les problèmes matériels et logiciels sur les appareils de ces derniers
- Fournir une assistance sur site en matière de matériel, notamment pour les ordinateurs de bureau, les ordinateurs portables, les imprimantes et les téléphones
- Surveiller et mettre à jour les tickets, consigner les activités quotidiennes et documenter les solutions
- Résoudre les problèmes liés à Windows 10, 11 et à Office 365
- Faire l'imagerie des ordinateurs portables et des PC de bureau
- Assister les utilisateurs finaux à l'aide d'outils d'assistance à distance
- Interagir avec d'autres groupes de techniciens pour diagnostiquer et résoudre les problèmes
- Effectuer les ajouts, modifications, suppressions et réinitialisations de mots de passe des utilisateurs finaux dans Active Directory
- Assister les utilisateurs finaux sur leurs appareils mobiles intelligents, à savoir : Apple iPad, Apple iPhones, Android, Tablettes
- Provide on-site support for hardware including desktops, laptops, printers, and phones
- Monitor and update tickets, log daily activities, and document solutions
- Troubleshoot Windows 10, 11 and Office 365 issues
- Imaging of Laptops and Desktop PC's
- Support end users using remote support tools
- Interact with other resolver groups to diagnose and resolve problems
- Perform end users adds, changes, deletions and password resets in Active Directory
- Support end user mobile smart devices i.e.: Apple iPad, Apple iPhones, Android, Tablets
Conditions mínimales requises:
- Plus de 2 ans d'expérience dans l'assistance aux utilisateurs finaux (Deskside)
- Diplôme d'associé ou d'école technique ou expérience militaire équivalente souhaitée
- Excellentes compétences en matière de service à la clientèle
- Expérience en matière d'assistance aux utilisateurs finaux à l'aide d'outils de gestion à distance
- Capacité à assister les utilisateurs finaux sur les appareils mobiles intelligents (iPhone, iPad, tablettes, Android)
- Capacité à diagnostiquer, dépanner et résoudre les problèmes de connexion au réseau auxquels sont confrontés les utilisateurs finaux
- Excellentes capacités en communication écrite et orale.
- Capacité à travailler de manière indépendante en hiérarchisant les objectifs opérationnels quotidiens pour le soutien
Compétences préférées
- Expérience en Active Directory
- Windows 10 et 11
- Office 365
- Intune/Autopilot
- Gestion des tickets/files d'attente
- Assistance Apple MAC
Minimum Requirements:
- 2+ years' experience providing Deskside support to end users
- Associates Degree / Technical School graduate or equivalent Military experience considered
- Excellent Customer Service skills
- Experience in providing end user support utilizing remote management tools
- Ability to support end user mobile smart devices (iPhone, iPad, Tablets, Andriod)
- Ability to diagnose, troubleshoot and resolve end user network connectivity issues
- Excellent communication skills both written and verbal.
- Ability to work independently prioritizing daily operational objectives for support
Preferred Requirements
- Active Directory experience
- Windows 10 and 11
- Office 365
- Intune/Autopilot
- Ticket / Queue management
- Apple MAC support
Offre no : 325145
Déclaration d'égalité d'accès à l'emploi
Nous nous engageons à offrir l'égalité d'accès à l'emploi à tous, quel que soit la race, la couleur, l'ascendance, la citoyenneté, la nationalité d'origine, la religion, le statut d'ancien combattant, l'invalidité, les caractères ou les informations génétiques, l'âge, le sexe, l'orientation sexuelle, l'identité de genre, l'état matrimonial, l'état familial, la grossesse, ou tout autre statut protégé par la loi (collectivement, « statuts protégés »). Nous ne tolérons pas la discrimination illégale lors des décisions relatives à l'emploi, incluant le recrutement, l'embauche, le salaire, les promotions, les avantages sociaux, les mesures disciplinaires, la cessation d'emploi, l'attribution des tâches, ou la formation.
Avertissement
La description de l'emploi ci-dessus est destinée à décrire la nature générale de l'emploi et la charge de travail effectuée par les employés de cette catégorie. Elle n'est pas conçue pour contenir ou pour être perçue comme une liste exhaustive de toutes les tâches, les responsabilités et les qualifications nécessaires à ce poste. Les tâches et les responsabilités de l'emploi sont susceptibles de changer selon les besoins et l'état de l'entreprise.
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