Deskside Support Analyst

2 weeks ago


Montreal, Quebec, Canada Soroc Technology Full time

_
Soroc Technology Inc._ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between.

As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all their clients get the results they deserve.

_

CAREER OPPORTUNITY

POSITION TITLE:

DESKSIDE SUPPORT ANALYST

STATUS:
FULL-TIME

DEPARTMENT:

FIELD SERVICES

REPORTS TO:

FIELD SERVICES MANAGER

LOCATION:
TORONTO & GTA

SUMMARY:


This position is responsible for providing first and second level Desk side support (SW/HW and IMAC calls) to end-users on PC/LAN based equipment.

The individual will reside on-site at our Customer's location.

The individual will liaise with the client, technicians, help desk, and all other departments involved to ensure that PC, server and printer calls are handled professionally, and that the highest quality of service is provided.

Communication skills and attention to details are key to this position.

KEY ACCOUNTABILITIES:

  • Focus on completing support calls in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clients.
  • Prioritize requests for support service keeping in mind service level requirements
  • Provide feedback to Field Operations Manager on potential customer situations
  • Perform asset management duties
  • Potentially Requirement to participate in rotating oncall schedule

QUALIFICATIONS & COMPETENCIES:

  • Minimum 3 years field experience supporting PC on LAN's preferably in a financial environment
  • Excellent working knowledge of the Microsoft Office suite of software
  • Exposure to general networking protocols, specifically TCP/IP and IPX/SPX
  • Must possess good software and hardware troubleshooting skills combined with good written and oral communications skills
  • Experience servicing PC's, laptops, printers and file servers by manufacturers such as IBM & HP
  • A+ and MCP Certification required
  • Experience in trader floor support is an asset
  • Advanced working knowledge of Microsoft Windows XP and 7operating systems
  • Experience with Microsoft Operating System Deployment (OSD) and System Center 2012 Configuration Manager (SCCM) an asset
  • MCSA: Windows 7 or 8.
1 certification is an asset

  • OEM certifications an asset
  • Network+, MCSE, Server+ certification an asset
  • Experience with VOIP phones is an asset
  • Experience in providing support on Apple and Blackberry products is an asset
  • Excellent Customer relations skills mandatory
  • Ability to work in a fast paced, high pressure environment
  • Experience with Service Now is an asset
  • Flexible to work shift hours from 8am8pm local time and occasional overtime and weekends
  • Must be physically able to lift/move desktops & monitors
Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc's Accessible Employment Policy and other accessibility policies are available through Human Resources.

Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:

Work Location:
One location

  • Montreal, Quebec, Canada Insight Enterprises Full time

    Description: Our client in the construction and engineering sector, located in Salaberry-de-Valleyfield, Quebec is seeking a Deskside Support Technician for a 6-month contract term of employment. As the successful Deskside Support Technician candidate, you will support 40+ users with daily hardware and software issues. The ideal candidate will be...


  • Montreal, Quebec, Canada Insight Enterprises, Inc. Full time

    Requisition Number: 97187 Bilingual Deskside Support Technician (contract)Location: Salaberry-de-Valleyfield (Greater Montreal area), Quebec About Insight: Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation. Description:Our...


  • Montreal, Quebec, Canada PeopletoGo Full time

    *Type: Contract- 6 Months, (Chance for Perm)Location: 460 Rue Ste Catherine Ouest, STE 600Start Date: ASAPDays/Hours: Monday to Friday/ 9:00 AM to 5:00 PMPay: $40.00 / hourHours/Week: 40Skill Level: Level 3 TechnicianJob Titles: Deskside Support TechnicianResponsibilities: Perform I


  • Montreal, Quebec, Canada Insight Enterprises, Inc. Full time

    Requisition Number: 97260 Bilingual Deskside Support Technician (contract)Location: Montreal, QC, H4P 2T4 About Insight: Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation. Description: Our client located in Montreal, Quebec is...


  • Montreal, Quebec, Canada Insight Enterprises Full time

    Requisition Number:97187**Bilingual Deskside Support Technician (contract)Location: Salaberry-de-Valleyfield (Greater Montreal area), QuebecAbout Insight:Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the...


  • Montreal, Quebec, Canada Insight Enterprises Full time

    Requisition Number:97260**Bilingual Deskside Support Technician (contract)Location: Montreal, QC, H4P 2T4About Insight:Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles across the nation.Description:Responsibilities: Deploy net new hardware and...


  • Montreal, Quebec, Canada Coreio Inc Full time

    Job SummaryCoreio is looking for a Deskside Technician to join our Montreal, QC team for a 2 month contract to start (with potential for extension). The individual will be required to be onsite daily.We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.Key...

  • Desktop Support

    2 weeks ago


    Montreal, Quebec, Canada Atlantis IT group Full time

    Role: Desktop SupportLocation: Montreal, QC**Duration Long Term**Role and ResponsibilitiesInstall and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and setup during special...

  • Support Analyst

    2 weeks ago


    Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Support Analyst to join our team in Montreal. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in...

  • Support Analyst

    2 weeks ago


    Montreal, Quebec, Canada GIRO Inc Full time

    We harness our collective intelligence to impact people's lives by enhancing urban mobility efficiency. Our innovative software solutions and expert services in public transportation and postal operations are recognized worldwide. Being part of a Quebec-based company that stands out internationally for the quality and efficiency of its transport software...


  • Montreal, Quebec, Canada Groupe SII Full time

    MissionsABOUT THE JOBThis is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our...


  • Montreal, Quebec, Canada National Bank Full time

    National Bank of Canada is currently looking for analysts to add in our integration program of talent for the Financial Market Operation sector.As a Trading Support Analyst in the Financial Market Operations team at National Bank, you'll be an OTC operations specialist. With your knowledge of OTC pr


  • Montreal, Quebec, Canada Genpact Full time

    Job Description - Consultant [Service Desk Analyst, IT Support] (ITO Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies...


  • Montreal, Quebec, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support] (ITO Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies...


  • Montreal, Quebec, Canada Genpact Full time

    Job Description - Consultant] [Service Desk Analyst, IT Support] (ITO Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies...

  • Analyste support ERP

    2 weeks ago


    Montreal, Quebec, Canada Commsoft Technologies - Fidelio Full time

    Analyste support ERPTu es passionné(e) de technologie et de processus d'affaires? Tu as envie de faire partie d'une entreprise en croissance qui a à cœur le bien-être et l'épanouissement de ses employés? Le poste d'Analyste support ERP est parfait pour toiNotre missionChez Fidelio, nous accompagnon


  • Montreal, Quebec, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...


  • Montreal, Quebec, Canada TalentBurst, an Inc 5000 company Full time

    Title: Production Support Analyst (Level 2)Duration: 24 Months with possibility of extension Location: Montreal QC H3A 2A6 (Hybrid Work)Job Description: Production Support Experience with Autosys experienceTechnical Skills:Excellent experience on systems like Windows, UNIX and


  • Montreal, Quebec, Canada TekwissenLLc Full time

    Position: Application Production Support AnalystLocation: Montréal, QC, H3A 2A6Duration: 12 MonthsJob Type: ContractWork Type: OnsiteShift: 8:00am to 5:00pmMISSION AND OBJECTIVES Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client.MAIN RESPONSIBILITIES Provide technical and functional...


  • Montreal, Quebec, Canada Richter Full time

    Technical support Analuyst (Montreal)Richter is a Business | Family Office that provides strategic advice on business matters and on families' financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to help business owners...