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Customer Experience Associate
3 months ago
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role:
Our Senior Customer Experience Associates are the face, character and heart of our branches.
Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others.As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities, including opening daytoday accounts, fulfilling preapproved credit opportunities, and processing GICs
- Nurturing rich, longstanding relationships
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complicated concepts simply
- Demonstrate success in a targetbased performance environment, as well as contribute positively to a teamoriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/selfservice banking options
- Previous banking experience is a strong asset
What's in it for you?
- The opportunity to join a forwardthinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- You can expect to be recognized and rewarded for highperformance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
