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Customer Experience Representative

2 months ago

Milton, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  1. Customer Service: Provide proactive and personalized service to customers, understanding their needs and preferences to deliver a seamless experience.
  2. Transaction Processing: Process day-to-day transactions efficiently and accurately, ensuring that customers' needs are met in a timely manner.
  3. Relationship Building: Nurture long-standing relationships with customers, identifying opportunities to upsell and cross-sell products and services that meet their needs.
  4. Sales and Marketing: Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities, promoting digital and self-service banking options to customers.
  5. Technology Expertise: Stay up-to-date with the latest technology and banking applications, sharing knowledge with customers to help them better manage their banking needs.
Requirements
  1. Customer Service Skills: Proven customer service skills through work or community involvement, with a strong focus on delivering exceptional service.
  2. Technical Skills: Strong technical skills, with the ability to promote digital and self-service banking options to customers.
  3. Availability: Availability to work a flexible schedule, including evenings and weekends.
  4. Sales and Marketing: Comfortable in simple sales situations, with a strong focus on building relationships and identifying opportunities to upsell and cross-sell products and services.
What We Offer
  1. Competitive Compensation: A competitive compensation and benefits package, including opportunities for professional development and career growth.
  2. Internal Training: Internal training and development programs to support your career growth and enhance your skills.
  3. Recognition and Rewards: Recognition and rewards for high-performance, with opportunities for advancement and internal training to support your growth and development.
  4. Collaborative Team Environment: A collaborative team environment, with a focus on innovation and customer satisfaction.