Sales Support

2 weeks ago

Winnipeg, Manitoba, Canada Noramco Full time

Status:
Regular, Full time

Location:

Winnipeg, Manitoba

Job Description:


Reporting to the Business Center Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

‍

Key Accountabilities

(60%) Support the sales team by performing back-end tasks.

The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

  • Measurable increase in Sales ROI (Gross margin/Sales cost).
(25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;

(15%) Work cooperatively with sales team to support the administration of sales functions when required;

Duties

  • Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
  • Assist in, where necessary, the various functions in office sales and administration, including:
  • Liaise with operations and purchasing personnel while entering orders;
  • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and followingup on every quote, when necessary;
  • Administer the opening of new accounts and maintaining existing customeraccount databases (Changes in contact information, billing and shipping address, company name, etc.);
  • Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
  • Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
  • Ensure proper administration in the management of freight claims and reel returns;
  • Run Customer Sales Report for sales team;
  • Keep note of nonstock items frequently requested and share findings with sales team and purchasing;
  • Track nocharge "penny" reels and paid reels according to your branch's policy;
  • Perform overthecounter sales if your branch supports it;
  • Investigate orders considered dated (as per management, administration or sales team's instructions) and find if there is any action required to finalize them;
  • Look after the accounts of those salespeople on vacation and/or holidays.
  • Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
  • Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
  • Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
  • Ensure superior customer service is the objective during each customer interface;
  • Stay informed of sales objectives, targeted product lines, required marketintel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
  • In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
  • Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
  • Learn from the sales team about best practices in sales and product solutions;
  • Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
  • Engage in personal development activities (leadership seminars, timemanagement classes and other trainings not directly related to sales or technical aspects of the market).
  • Continuously develop market, product and technical knowledge to remain uptodate with various product lines (including vendor training) and industry changes:
  • Learn about market pricing, from interactions with customers, the sales team and individual research;
  • Enroll in vendor training events for main vendors;
  • Attend keynote talks on market updates and product lines;
  • Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
  • Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
  • Generate sales leads to be evaluated and pursued by frontline sales team;
  • Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
  • Distribute Marketing materials to sales team when required;
  • Assist in coordinating promotional events;
  • Performs any other duties as required by management

QUALIFICATIONS:

  • High School completed;
  • Ideally 12 years of related experience;
  • Strong communication and people skills, ini

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