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Duty Officer
1 week ago
Are you ready to take your career to new heights?
Job Title:
Duty Officer
Department:
OCC & Planning
Location:
Edmonton
Work Arrangement:
This role is primarily based in the Edmonton Corporate Office
Position Overview:
Reporting to the Senior Manager, SOCC & Planning, the Duty Officer will be responsible for planning for and overseeing day-of operations within the SOCC, guiding teams from APC, OCC, Crew Scheduling, Dispatch and MOC to ensure day of operations run smoothly.
Primary Job Functions:
The duties of the Duty Officer **include:
- Monitoring day-of operations flights and communicating delays, irregular operations (IROPs), or any other changes to function heads, as applicable
- Ensuring that daily tasks are on track and are being completed in a timely manner
- Monitor the company's flight operations software to ensure accuracy
- Investigating and coding delays for all flights with input from support departments
- Conducting cost analysis of all IROPs
- Coordinating departments during normal operations and IROPs to ensure proper customer service
- Demonstrate leadership qualities; be a proactive leader in ensuring smooth operations
Secondary Job Functions:
- Serve as the primary point of contact for all operational IROPs
- Plan and coordinate the recovery of all IROPs, considering input from various functions
- Identify any potential areas of concern for the upcoming week of flying
- Perform other duties and assignments as required
Qualifications & Requirements:
-
Education:
- High school diploma or General Education Degree (GED) equivalent
Experience:
- Previous experience in Airline Operations Centre or Airport Operations is preferred
- Possession of a valid First Aid certification is an asset; the ability to pass and obtain a basic First Aid certificate is a requirement
- Possession of a current Transport Canada Flight Dispatcher certificate is considered an asset
Skills & Abilities:
- Demonstrated ability to work effectively in a highstress, deadlinedriven, everchanging work environment while prioritizing tasks and assignments
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders
- Ability to think outside the box and propose new ideas and solutions, showcasing a proactive and forwardthinking approach
- Demonstrated analytical, decisionmaking, and problemsolving skills
Competencies:
- Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
- Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
- Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
Requirements:
- Clear criminal record check and satisfactory employment references
- Ability to successfully complete a preemployment alcohol and drug screening test
- Must be legally eligible to work in Canada without restriction
Why Join Flair Airlines:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement.
Additionally, we offer a comprehensive benefits package, effective on your first day of employment**, which includes:
- Competitive compensation package including medical and dental benefits, both short and longterm disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incentive program.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.
How to Apply:
If you're ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.
Application Deadline:
June 17, 2024
We look forward to the possibility of welcoming you on board
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