Sales & Service Coordinator

2 weeks ago


Bolton, Canada Enersys Full time
Learn More About Our Company

Job Purpose:

Coordinate and execute administrative and supportive account, sales and service activities.

Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.


Essential Duties and Responsibilities:

  • Enter sales orders policy and warranty in a timely and accurate manner, accurately code and review to eliminate product returns
  • Assist with pricing service work orders and quoting repairs
  • Compose and type routine correspondence, organize and maintain file systems, file correspondence and other records.
  • Service Reporting
  • Log all service calls in service program in a timely manner
  • Service invoicing
  • Administer PMA programs/reports
  • Maintain a safe, orderly and clean working environment.
  • Check all orders for accuracy prior to entering, to eliminate product returns
  • Track sales orders to ensure they are scheduled and shipped as requested
  • Work with Service and Sales team to assist in customer relations and communicate all problems
  • Receive and dispatch service calls and follow up on any calls
  • Coordinate service parts pickup for service tech and customers
  • Process material returns and monetary credits, warranty and Sales policy orders, and scrap credits
  • Assist with overnight bookings/transportation for out of town Service techs
  • Service Inventory control, and stock reordering
  • Occasionally prepare shipping documents
  • All other duties as assigned.

Qualifications:

Minimum Qualifications

  • High school Diploma or equivalent.
  • 25 years of related experience and/or training or equivalent combination of education and experience
  • Must have order entry processing and inventory control experience
  • Proficient in Microsoft Office

General Job Requirements:

  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.


EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO/Minority/Female/Vets/Disabled

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