Service Advisor
6 months ago
The successful incumbent is an
perienced Service Advisor who quickl
builds ra
- rt with custome
- and can suc
- sfully multi-task in
- busy and dynamic Service de
- tment. Candida
- must be availab
- to work 1 even
- per week a
d every third Saturday to supp
- the needs of our c
stomers.
- esponsibilities*
- he Service
- isor has a wide va
iety of responsibilitie
- including
ut not exclusive to:
- G
eting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all Fines Ford Lincoln customers
- Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
- Providing updates and escalating issues, when required to management *Skills and Attributes*
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills *Qualifications*
- Valid Ontario Driver's License and a clean driver record *Experience*
- Appointment booking experience in a busy shop or dealership
- Previous Ford & Lincoln experience is an asset, but not mandatory Job Types: Full-time, Permanent Pay: $50,000.00-$100,000.00 per year Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care Flexible Language Requirement:
- French not required Schedule:
- Monday to Friday
- Night shift
- Weekends as needed Supplemental pay types:
- Bonus pay Work Location: In person
-
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