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Service & Install Coordinator

4 months ago

Bolton, Canada Twilight Signs Full time

At Twilight, we combine unique artistry and technical know-how to create spectacular, awe-inspiring spaces for our clients. We are solution providers. Our goal is to make sure our partners have an experience they never imagined was possible.

For over 30 years, Twilight has been on the leading edge of research and development of new and innovative ways to bring client spaces to life. Located in Bolton, Ontario, Twilight offers a dynamic and fun environment that inspires creativity. Our people are the backbone of everything we do and our most important resource.

**Duties & Responsibilities**:
The Service and Install Coordinator is responsible for coordinating the activities of the team including scheduling, tracking, reporting and invoicing. The coordinator is responsible for responding to internal and external service/install requests and ensuring the requests are scheduled and managed through.
- Receive calls from clients with service requests and call store to confirm and coordinate as necessary.
- Input and prepare service work orders
- Schedule and prioritize projects in the most effective manner to meet company goals and maintain customer satisfaction.
- Maintain service schedule and update daily.
- Ensure service and company procedures are being followed at all times by service staff
- View company material and labour costs ensuring budgets are maintained and cost saving measures are identified
- Prepare service call sales orders for billing.
- Subcontract service for outside of GTA service calls. Source sign companies to service subcontract work in new areas.
- Order parts, material and supplies.
- Ensure installation packages are prepared to ensure all required information is included and clear.
- Maintain vehicle records such as; CVOR renewals, annual safety inspections, insurance, and license stickers
- Manage the trucks schedule & maintenance
- Ensure Health & Safety regulations are being followed by holding and documenting regular safety talks when a new job is started.

**Qualifications**:

- Experience in a manufacturing or construction environment
- Strong knowledge of construction equipment such as aerial lifts
- Experience in sign industry an asset
- Strong Understanding of Ontario Health & Safety regulations
- Strong communication and documentation skills.
- Ability to effectively represent the company and communicate with others at varying technical levels.
- "G" Driver's License.
- Ability work outside of regular hours when required
- Proficiency with spreadsheet software (Excel)

BENEFITS:

- Competitive wage
- Group Health Benefits
- Employee and Family Assistance program
- Group RSP Matching Program
- Quarterly company events

We thank all applicants in advance for their interest, however only applicants selected to be interviewed, will be contacted.

**Salary**: $40,000.00-$50,000.00 per year