Super Site Administrator

2 weeks ago

London, Ontario, Canada VON Canada (Ontario) Full time

Requisition Details:

Employment Status:
Temporary, Full Time (1.0 FTE)

Program Name:
Assisted Living

Number of Hours Bi-Weekly: 75

Work Schedule:
Days

Anticipated End Date:
December 2024

On Call:
No

Job Summary:


The Super Site Administrator (SSA) provides IT/IS support to the staff within their designated site/program and ensures that VON policies and procedures are adhered to.

The SSA collaborates with members of the site management team, along with IT/IS corporate services department to deliver the services required to the staff within the program/site.


Key Responsibilities:

IT Support

  • Supports maintaining inventory of onsite devices as required.
  • Perform basic setup, staff education and troubleshooting for IT approved devices and software.
  • Perform regular maintenance on equipment as required.
  • Creates and maintains staff directory with device information for site/program.
  • Follows standardized procedures and workflows for technical onboarding staff and confirming that all setup and access is completed as requested.
  • Technical offboarding of staff and ensuring all accesses are terminated and the returned devises are restored for distribution to new staff as directed by the Manager.
  • Perform basic site IT tasks under direction from IT staff such as power cycling network equipment, etc.

Site/Program Support

  • Assist site staff in creating IT tickets when required.
  • Develop and update training materials and manuals for local sites aligned to new initiatives.
  • Set up, train, and assist staff with new and existing software and advise IT with any issues.
  • Assists users in changing passwords for locked out devices/intranet elearning, etc.
  • Maintain technical office equipment lists and supply orders.
  • Coding each telecom invoice get it approved and scan to finance.
  • Monitor the Elearning portal and ensure members and elearning modules are updated and courses have been completed.
  • Act as site contact for facilitating IT tasks when required i.e. internet services.
  • Review and ensure that relevant staff sign the 'Handheld Device Agreements.'
  • Complete change forms to add work phone numbers in scheduling systems.
  • General support to troubleshoot issues/inquiries.
  • Submit service desk tickets for urgent or other technical issues.

Equipment/Devices

  • Re-Programing desk top phones and enabling ports as needed.
  • Troubleshoot the need for repair, escalate to IT in the event damage not resolved.
  • Ordering mobile accessories and other site supplies from approved vendors as required.
  • Assist site/staff by troubleshooting issues when they arise.

Common Responsibilities

  • Promotes the goals and values of VON and their role as an integrated community care provider.
  • Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations.
  • Abides by all VON policies and work practices.
  • Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
  • Works in collaboration with other staff in a team approach to service delivery.

External and Internal Relationships:

  • Interacts frequently with the District leadership team to obtain and provide information, often of a confidential nature.
  • Engages with outside vendors and service providers to acquire and maintain equipment.
  • Interacts with the department of health, health authorities or continuing care agencies.
  • Maintaining relationships and provides supporting documents to funders and other stakeholders as required.

Education, Designations and Experience:

  • Postsecondary education in office administration, office information technology or a related field or related relevant experience.
  • Proficiency in Windows OS and MS Office Suite programs.
  • Experience with scheduling software and Cognos is considered an asset.
  • Current Standard First Aid Certificate or CPR level C Certificate is an asset.

Skill Requirements:

  • Working Knowledge of Windows 10, smartphones, laptops/desktops and printers.
  • Strong communication skills, both verbally and written.
  • Able to communicate effectively internal and external stakeholders in a clear and effective manner that demonstrates respect, empathy and understanding.
  • Good assessment skills.
  • Ability to work effectively in a multidisciplinary team or independently as required
  • Able to take direction well.
  • The capacity to adhere to strict confidentially.

Other Requirements:

  • Must have access to a personal vehicle for work and possess both a current driver's license and proof of vehicle insurance.
  • A current and original copy of a satisfactory Criminal Records Check.
  • A Vulnerable Sector Search and/or a Child Abuse Registry Check is required.
  • Willingness to travel regularly to support sites and attend meetings.
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