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Senior Program Manager

3 months ago

Toronto, Ontario, Canada GTT, LLC Full time
Senior Program Manager

Job Overview:
  • Our client is seeking a Senior Program Manager to oversee and support this critical IT digital initiative, ensuring the successful completion of long-term business objectives and that program deliverables are delivered on time and on budget.

Job Deliverables:
  • Strategic Planning & Management:
  • Document, manage, and maintain Integrated Program management plan and schedule for DIDP Planning and Implementation Program consisting of program objectives, strategies and priorities, scope, deliverables, required resources and skill sets, budgets, and timing for all operational, sustainment, and project components required to ensure successful Program delivery
  • Senior Program Manager will manage day-to-day Program and project teams for optimal return on investment and coordinate cross-project interdependencies required in support of Program delivery
  • Establish stakeholder communication strategies and plans. Ensure sound stakeholder engagement and management
  • Document, manage, and maintain an integrated Program Risks and Issues Management Plan for the Program
  • Work with stakeholders/project teams to conduct regular Program risks and issues analysis, identify Mitigation Plans, and produce regular Program risks and issues management reports
  • Develop and maintain Program assessment protocols and key performance indicators (KPIs) for measuring delivery progress and continued improvements of the Program
  • Provide the CSIMB Director with regular program status updates.
  • Program Management and Operations:
  • Provide program implementation or understanding of whether a program has been implemented as planned and identify barriers to optimal service use.
  • Execute the operational processes intended to produce or contribute to the desired outcomes, how well the program is functioning, and how congruous services are with the goals of the program
  • Ensure accountability for the program's centralized group of projects and their successful full life cycle delivery
  • Ensure programs are delivered cost-effectively and efficiently and in compliance with the organization's methodologies, standards, and frameworks
  • Lead and oversee program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification, and organization funding requests for I&IT programs
  • Direct, manage and lead multidisciplinary project teams including multiple Project Managers, each responsible for an element of the project and associated matrix team members
  • Senior Program Manager will monitor and manage the cost, risk, schedule, governance, technical performance, and program impact of each of the component projects
  • Provide a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels
  • Exercise a range of leadership responsibilities including the role of coach and developer of talent
  • Develop complex budgets based on multiple funding channels and cross-organization dependencies
  • Analyze program and organization's environments to identify potential risks and issues; articulate and prioritize issues and risks to senior executives; recommend mitigation strategies to decision-makers to ensure projects are delivered on schedule
  • Direct stakeholder consultation, facilitation, and consensus building.
  • Provides program, portfolio, and/or project reporting to multiple stakeholders
  • Lead strategies and actions to overcome resistance to change and capitalize on forces in support of change
  • Supervise the development and communication of program-related updates including through media relations, social media, etc.

Must Haves:
  • 10+ years of experience in successfully managing complex I&IT Programs in Public sector or Broader Public Sector (BPS)
  • Superior knowledge of current/emerging concepts in the evaluation including, design, data collection, analysis, interpretation, and reporting
  • Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities
  • Experience leading organizational development, strategy development, business, and program planning
  • Knowledge and understanding of Information Management principles, concepts, policies, and practices
  • In-depth knowledge and handling of project and program management methodology and techniques
  • In-depth knowledge and experience producing program and project management artifacts and deliverables;
  • Ability to work positively with a wide range of individuals involved in program management
  • Strong stakeholder management and communication skills and experience
  • Strong presentation and meeting facilitation expertise
  • In-depth knowledge of program budgeting and resource allocation methods and techniques

Evaluation Criteria
  • Public Sector Experience
  • 10+ years of experience working with federal/provincial/broader public-sector healthcare providers
  • In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes, and practices, and ability to produce program-level documentation that complies with industry-standard practices
  • In-depth knowledge of industry standards such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
  • In-depth knowledge and experience with Public Sector Health related projects
  • In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements
  • Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
  • Solid experience with large complex IT Health-related projects and programs
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
  • Program Management Core Skills and Experience
  • 10+ years of experience in successfully managing complex I&IT Programs in Public sector or Broader Public Sector (BPS)
  • Superior knowledge of current/emerging concepts in the evaluation including, design, data collection, analysis, interpretation, and reporting
  • Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities
  • Experience leading organizational development, strategy development, business, and program planning
  • Knowledge and understanding of Information Management principles, concepts, policies, and practices
  • In-depth knowledge and handling of project and program management methodology and techniques
  • In-depth knowledge and experience producing program and project management artifacts and deliverables;
  • Ability to work positively with a wide range of individuals involved in program management
  • Strong leadership and management skills and experience
  • Ability to think and act strategically
  • Strong stakeholder management and communication skills and experience
  • Strong presentation and meeting facilitation expertise
  • In-depth knowledge of program budgeting and resource allocation methods and techniques
  • The ability to find innovative ways to resolve problems and proactively manage program issues and risks.
General Program Management Skills and Experience
  • Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule, and/or integrated plan
  • Ability to monitor and forecast program and project costs and provide reporting and input to ensure targets are met
  • Experience developing and managing program and project scope, schedules, and deliverables
  • Ability to promote I&IT program and project management best practices and adherence to standard methodologies
  • Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards
  • Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures
  • Experience with resolution of resourcing and inter-personal conflicts, negotiating changes to resourcing, ensuring knowledge is shared among team members, and project objectives and deliverables are met in a timely manner
  • Experience with effective management of large project budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals
  • Ability to proactively identify potential risk events and issues before they occur including identification of appropriate mitigating strategies and plans
  • Experience in effectively articulating and prioritizing issues and risks at senior executive levels and recommending mitigation strategies for decision-makers
  • Experience with the establishment and facilitation of steering committees and stakeholder forums and meetings
  • Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels
  • Ability to use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation, and close-out
  • Experience with promoting client I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology, and the control of the use of I&IT resources.

Note:
  • Hybrid role- 3 days per week on-site in Toronto required.

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