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Technical Support

3 months ago


Calgary, Alberta, Canada Teleperformance Full time
The Opportunity

We are currently seeking a Technical Support Specialist - Remote Position, to join our team in the BPO sector of Alberta, Canada.

We welcome applications from individuals located in various regions, including Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, and Prince Edward Island.

  • Effectively communicate, both in writing and verbally, in the necessary language.
  • Adapt communication style to different audiences and interpret verbal and non-verbal signals.
  • Demonstrate flexibility in problem-solving and adjust approaches as needed without compromising results.
  • Excel in a collaborative team setting by sharing expertise, offering constructive challenges, and supporting team members.
  • Utilize analytical abilities to troubleshoot and resolve complex technical issues efficiently.
  • Navigate various systems to research, understand, and provide real-time solutions to customers.
  • Demonstrate self-management skills and thrive in a fast-paced, dynamic work environment.
  • Embrace regular job responsibilities while being eager to assume additional duties when required.
  • Maintain focus and composure when facing criticism and obstacles.
Experience Required for Success
  • Completion of an Associate's degree or certification from a recognized technical or clinical education program.
  • Minimum of 2 years of experience in technical or clinical/medical device support.
  • Familiarity with electronic documentation systems.
  • Prior experience in a contact center is advantageous.
  • Proficiency in Microsoft Office applications such as Outlook, Word, and Excel.
  • Strong communication and comprehension skills.
  • Minimum typing speed of 30 words per minute and successful completion of our language and grammar assessment.
  • Stable home internet connection via a wired connection (Wi-Fi not permitted).