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Technical Support Specialist
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Calgary, Alberta, Canada F12 Full timeAbout the RoleF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesTechnical Support: Respond to...
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Calgary, Alberta, Canada Supply Kings Full timeTechnical Support SupervisorAt Supply Kings, we are seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing technical support to our users, troubleshooting issues, and ensuring that our systems and networks are running smoothly.Key Responsibilities:Provide technical...
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support
3 months ago
We are currently seeking a Technical Support Specialist - Remote Position, to join our team in the BPO sector of Alberta, Canada.
We welcome applications from individuals located in various regions, including Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, and Prince Edward Island.
- Effectively communicate, both in writing and verbally, in the necessary language.
- Adapt communication style to different audiences and interpret verbal and non-verbal signals.
- Demonstrate flexibility in problem-solving and adjust approaches as needed without compromising results.
- Excel in a collaborative team setting by sharing expertise, offering constructive challenges, and supporting team members.
- Utilize analytical abilities to troubleshoot and resolve complex technical issues efficiently.
- Navigate various systems to research, understand, and provide real-time solutions to customers.
- Demonstrate self-management skills and thrive in a fast-paced, dynamic work environment.
- Embrace regular job responsibilities while being eager to assume additional duties when required.
- Maintain focus and composure when facing criticism and obstacles.
- Completion of an Associate's degree or certification from a recognized technical or clinical education program.
- Minimum of 2 years of experience in technical or clinical/medical device support.
- Familiarity with electronic documentation systems.
- Prior experience in a contact center is advantageous.
- Proficiency in Microsoft Office applications such as Outlook, Word, and Excel.
- Strong communication and comprehension skills.
- Minimum typing speed of 30 words per minute and successful completion of our language and grammar assessment.
- Stable home internet connection via a wired connection (Wi-Fi not permitted).