Technical Support Specialist

9 hours ago

Calgary, Alberta, Canada ED Tech Network Solutions Ltd. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at ED Tech Network Solutions Ltd. The successful candidate will provide technical assistance and support to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on the effective use of computer systems and software.
  • Collaborate with other technical support analysts to maintain a problems and solutions log and improve technical support processes.
  • Participate in the design and development of new applications and software to enhance user experience.
  • Supervise and mentor junior technical support staff to ensure high-quality technical support services.
Requirements
  • 1 year to less than 2 years of experience in a technical support role.
  • Permanent employment with a 40-hour workweek.
  • Fluency in English as the primary language of communication.

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