It/product Support Analyst

2 weeks ago

Montreal, Quebec, Canada Computershare Full time

Location:
Montreal, CA (Hybrid)


This is a hybrid position primarily based in Montreal, CA We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week.

Find out more about our culture of flexible working.

Voir Version Francaise plus bas

We give you a world of potential
This position sits within our Computershare Technology Services business (CTS), supporting one of our largest global business units.


CTS Service Operations NA Contains 100+ staff across North American sites, ensuring the maximum availability of any operational IT services.

This includes fulfilling user request, resolving service failures, fixing problems, as well as carrying out routine operational task.

A role you will love


As one of our IT Product Support Analyst, you will work closely with the other experienced members of the team to provide first and second line support to North American (NA) users for all Computershare technology products on a variety of platforms.


You will work with your team to identify any critical incidents and work with the wider team to resolve these within the agreed timelines.

A big part of your role will be looking at identifying where we can improve processes and highlighting where potential technical improvements can be made.


Other key responsibilities include:

  • Take support requests from our clients.
  • Provide information and advice to our clients.
  • Troubleshoot and triage of problems reported.
  • Escalate exceptions to the relevant manager/team members.
  • Analyze and reconcile data and reports.
  • Monitor the performance of our systems.
  • Ensure service levels are met.
  • Test new software releases, as requested.
  • Learn new products and their related technologies on a continuous basis.

What will you bring to the role?
As you can imagine, we need you to have great attention to detail.

Supporting critical systems isn't an easy job, so being able to think on your feet, problem solve, and think outside the box are some key skills that you'll need for this role.


Communication is key in this role - you need to be able to build effective working relationships and work closely with your team to keep up to date with changes and bring your ideas to the table.


Required:

  • Knowledge of SCRIP Applications.
  • Ability and desire to work part of a team.
  • Ability to be resourceful and learn on the job.
  • Strong communication skills
  • Excellent problemsolving abilities exercising sound judgement.
  • Be selfmotivated with a mature and positive outlook.

Preferred:

  • 1 year or more of experience in similar role
  • College degree in Computer Science or equivalent
  • Experience in a "technical" support role
  • Knowledge of software testing, QA, Server 2008/2012, XML are considered strong assets
  • Basic knowledge of SQL
  • Stock Transfer
  • Business registry
You will be part of a dynamic team where ongoing, on the job training will be provided. If you are looking for a long-term career with consistent learning opportunities, then we want to hear from you

**Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

LI-Hybrid #LI-SM1

Lieu de travail:
Montréal, Canada
Il s'agit d'un poste hybride basé principalement à Montréal, en Californie.

Nous nous engageons envers votre flexibilité et votre bien-être et notre stratégie hybride nécessite actuellement deux jours par semaine au bureau, vous donnant la possibilité de travailler à distance pendant une partie de votre semaine de travail.

En savoir plus sur notre culture du travail flexible.

Un monde de possibilités vous attend


Le (La) titulaire du poste travaillera au sein de la division Services technologiques Computershare (STC) et épaulera l'une des plus importantes divisions de la société dans le monde.

Comptant plus de 100 employés en Amérique du Nord, le service Exploitation - STC, Amérique du Nord veille à la disponibilité maximale de tous services opérationnels des TI, notamment traiter le

  • Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada TalentBurst, an Inc 5000 company Full time

    Title: Production Support Analyst (Level 2)Duration: 24 Months with possibility of extension Location: Montreal QC H3A 2A6 (Hybrid Work)Job Description: Production Support Experience with Autosys experienceTechnical Skills:Excellent experience on systems like Windows, UNIX and

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TekwissenLLc Full time

    Position: Application Production Support AnalystLocation: Montréal, QC, H3A 2A6Duration: 12 MonthsJob Type: ContractWork Type: OnsiteShift: 8:00am to 5:00pmMISSION AND OBJECTIVES Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client.MAIN RESPONSIBILITIES Provide technical and functional...

  • Product Support Analyst

    1 week ago

    Montreal, Quebec, Canada Direct Travel Full time

    Product Support Analyst - Remote**Embark on the next step in your career journey with Direct TravelDirect Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications with a...

  • Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada Soho Square Solutions Full time

    ABOUT THE JOBWhat will be your day-to-day?When you open your laptop, you will have to do various tasks to make sure production is stable.Be ready to timely report production and project status to client and IT management.Finally, get prepared to learn the key Production Support practices and improve your financial expertise with experienced...

  • Product Support Analyst

    1 week ago

    Montreal, Quebec, Canada Vision Travel Full time

    Direct Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications with a focus on online booking tools. This is a fully remote position. Lead and manage online booking tool...

  • Production Support

    1 week ago

    Montreal, Quebec, Canada Atlantis IT group Full time

    Production Support**Location: Montreal, QC****Duration: 12+Months**The role is required to provide production support services under RPE organization. The role as well requires the member to develop automation and tooling to support SRE activities and achieve specific reliability and supportability goals (reduction of toil, monitoring and alerting...

  • Production Support

    1 week ago

    Montreal, Quebec, Canada Atlantis IT group Full time

    Hi,Please work on below requirement here we need someone who should have strong experience in linux.Max 3 to 4 year profile work here. Both contract and FTE available.***Rate as per market.Production Support**Location: Montreal, QC****Duration: 12+Months**The role is required to provide production support services under RPE organization. The role as well...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada TekWissen ® Full time

    Position:Application Production Support Analyst Location: Montreal , QC, H3A 2A6 Duration: 12 Months Job Type:Contract Work Type:Hybrid Shift: Monday to Friday (12:00PM to 9:00PM)Overview : TekWissen Group is a workforce management provider throughout the USA and many other countries

  • Product Support Analyst – Remote

    2 weeks ago

    Montreal, Quebec, Canada Direct Travel Full time

    Product Support Analyst – Remote Embark on the next step in your career journey with Direct Travel Direct Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job ID Role - Application production Support Analyst Duration - 12 months on T4 Hybrid Montreal ,QC Business Overview: The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory...

  • Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Support Analyst to join our team in Montreal. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in...

  • Application Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    Position: Application production support analystLocation: Montreal Canada Quebec H3A 2A6Duration: 24 MonthsJob Type: ContractWork Type: Onsite Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Title: Application Production Support Analyst Location: Montreal Hours: 8:00am to 5:00pm Duration: 24 months Responsibilities: Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root...

  • Application Production Support Analyst

    1 week ago

    Montreal, Quebec, Canada KYYBA Inc Full time

    Title: Application Production Support AnalystLocation:Montréal QC H3A 2A6Email:Description:Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely...

  • Application Support Analyst

    1 week ago

    Montreal, Quebec, Canada Groupe SII Full time

    MissionsABOUT THE JOBThis is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our...

  • Application Production Support Analyst

    2 weeks ago

    Montreal, Quebec, Canada TalentBurst, Inc. Full time

    Title: Application Production Support AnalystDuration: 24 Months with possibility of extensionLocation: Montreal QC H3A 2A6 (Hybrid Work)Pay Rates: T4 Only Job Description: Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about...

  • QA Analyst

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The QA Analyst will be responsible for quality assurance and functional analysis of a large platform in order to support the growth of the DevOps delivery team currently made up of around 10 people (Mobile Developers, Product Owner, Scrum Master, IT Functional Analyst, etc.). MORE PRECISELYContribute to the optimization of a mobile...

  • QA Analyst

    2 months ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The QA Analyst will be responsible for quality assurance and functional analysis of a large platform in order to support the growth of the DevOps delivery team currently made up of around 10 people (Mobile Developers, Product Owner, Scrum Master, IT Functional Analyst, etc.). MORE PRECISELYContribute to the optimization of a mobile...

  • Bi analyst

    2 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Hello, I am Clémence, part of the recruitment and business development team at FED IT, a specialized IT recruitment agency. We focus on temporary and permanent recruitment, covering IT, development, business intelligence, and infrastructure roles. Our consultants are IT experts who understand your needs and environment. We are currently seeking a BI...

  • Analyste Support ERP

    1 week ago

    Montreal, Quebec, Canada FED IT CA Full time

    **Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI, Fed IT intervient sur deux types de recrutement : temporaire et permanent. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. N'hésitez pas à suivre notre page entreprise pour découvrir tous nos postes ouverts sur les métiers...