Salesforce Business Analyst

2 weeks ago

Toronto, Ontario, Canada NTT DATA Full time

Job Description:

  • Once You Are Here, You Will:
  • Understand and document customer business requirements through attending and leading requirement workshops.
  • Assist with the development of requirement specifications according to standard templates as well as SFDC Solution Design, Use Cases, User Material, technical and nonfunctional requirements.
  • Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval.
  • Act as the liaison among the business team, technology team, support, and offshore team
  • Act as a Mentor to Junior Client
  • Contribute to the Business Analysis Center of Excellence
  • Ability to build relationships/rapport with internal and external team members is KEY.

Required Qualifications:

  • 5+ years of Business Analysis experience.
  • Led or performed a major role in Discovery Workshops
  • Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.
  • Identifying gaps and pain points
  • Elucidate requirements into User Stories and Acceptance
  • Criteria and gain client signoff
  • Prepare for and conduct Sprint End client demos.
  • Work with technical leads; onshore and offshore
  • Use Analytical and problemsolving skills.
  • Relationship Builder among Product Owner, Client and other project stakeholders.
  • 5+ years experience utilizing Salesforce Best Practices
  • Knowing when to utilize configuration vs. custom code vs. App Exchange product.
  • Working within Agile development methodology
  • Working in JIRA, or similar Project Management tool
  • Configuration
  • Workflow/ Process Builder and Flow
  • Approval Processes
  • Org Wide Sharing Rules
  • Role hierarchy and User Profiles
  • Data migration using Data Loader or
  • Reports and Dashboards Creation
  • Current Salesforce Administrator Certification
  • Preference Qualifications:
  • Salesforce App Builder, Service Cloud or Sales Cloud Consultant
  • Certification
  • Agile cert (SAFe, IIBA, PMI, etc.)
  • Superior written and verbal communication
  • Strong understanding of CRM functional knowledge
  • Prior experience with multiple system integrations and data field mapping
  • Experience in User Acceptance Testing and End-User Training
LI-CDTS

About NTT DATA Services:


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Business Analyst, Support Strategy

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategoryFinanceJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • business analyst et testing

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Overview of the Role As a global company that's growing at the speed of light, we are seeking an analyst to join the Support Strategy & Operations team to help our Global Business Strategy Operations Organization scale with this incredible growth. The team sets the strategic direction for the Operational Support Organization, driving cross-functional...

  • Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Salesforce Business Analyst/Administrator On behalf of our client, PROCOM is looking for a Salesforce Business Analyst/Administrator. Salesforce Business Analyst/Administrator – Job Description Salesforce Business Analyst professional that requires both strong business acumen and advanced understanding of Salesforce. Provide strategic salesforce advice,...

  • Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Product and Technology Full time

    Job no: 521847Brand: Product and TechnologyWork type: Full time, HybridLocation: OntarioCategories: Operations & Professional Services, Information & TechnologySalesforce Business AnalystFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia...

  • Credit & Collections Analyst

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategoryFinanceJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada SkyVenn Full time

    About the Role:The ideal candidate will play a pivotal role in understanding business requirements, analyzing processes, and implementing Salesforce solutions to optimize our operations. If you are passionate about leveraging technology to drive business efficiency, this role offers an exciting opportunity to contribute to our...

  • Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Story Behind the Need Business group: GWMS Customer Relationship Management - We do Salesforce development for GWM Technology Project: Salesforce analysis for Global Wealth Management - part of a continuous agile lab that is funded to operate and delivery Total Wealth 360. This is a Salesforce Org for all Canadian Wealth Management. Candidate Value...

  • SalesForce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Delpath Full time

    Location Address: Hybrid - Downtown Toronto – 2x / week (Mon & Wed) – need candidates in GTA Contract Duration: 3 months Possibility of extension Schedule Hours: 9:00am-5:00pm - Monday-Friday; standard 37.5 hrs/week Reason: Additional Support on current project - Need to backfill capacity to deliver RoadMap priorities in FY '24Typical Day in Role:...

  • SalesForce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Delpath Full time

    Location Address: Hybrid - Downtown Toronto - 2x / week (Mon & Wed) - need candidates in GTAContract Duration: 3 monthsPossibility of extensionSchedule Hours: 9:00am-5:00pm - Monday-Friday; standard 37.5 hrs/weekReason: Additional Support on current project - Need to backfill capacity to deliver RoadMap priorities in FY '24Typical Day in Role: Works with key...

  • Senior Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Shutterstock Music Canada, ULC Full time

    Shutterstock is a growing, fast-paced, entrepreneurial environment within a disruptive marketplace. Well positioned as the disruptive new leader in the digital content space, Shutterstock has the largest crowd-sourced digital content libraries in the world that includes images, vectors, video and music. We manage a library of creative building blocks for a...

  • Treasury Analyst

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    The Treasury Analyst will play a pivotal role within our organization, reporting directly to the Treasury Senior Manager. As the primary contact for daily Treasury operations within the business unit, responsibilities will encompass coordinating know- your customer ( KYC) banking documentation, signatory management, compliance with SOX regulations,...

  • Sales Operations Associate Analyst

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategoryOperationsJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce Technical Business Analysts

    2 weeks ago

    Toronto, Ontario, Canada fusionSpan Full time

    Our lead business analysts can lead requirements gathering for enterprise, multi-phase, multi-platform projects. This position is 100% remote. A Technical Business Analyst can work independently and document and craft solutions with limited support from development team members. They are creative problem solvers with a hunger for ever-deepening knowledge...

  • Business Systems Analyst, Salesforce

    2 weeks ago

    Old Toronto, Ontario, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Business Systems Analyst, Salesforce Requisition ID: 195989Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Business Banking Technology team is seeking a Business Systems Analyst specializing in...

  • Salesforce Business Systems Analyst

    2 weeks ago

    Toronto, Ontario, Canada Systematix Full time

    We are Systematix and we are looking for a Business Systems Analyst with hands-on experience working in Salesforce environment to fill a six-month contract position with one of our key clientele in Toronto.About the Project:As Business Systems Analyst you will play a vital role in operational and strategic capabilities as part of a service group team that...

  • Salesforce Solution Architect

    2 weeks ago

    Old Toronto, Ontario, Canada Salesforce, Inc. Full time

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants.For more information about our website privacy practices, please see our Privacy Statement. Salesforce Solution Architect / Sr. Solution Architect (Public Sector Industry Experience) page is loaded Salesforce Solution Architect / Sr....

  • Manager, Business Development

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Job Category :SalesJob Details:Department Description:Our Business Development teams drive top of the funnel sales activity for a diverse set of industries and supports the Commercial & Enterprise Business Units within Salesforce.Role Description:Manage a team of Business Development Representatives (outbound) that are responsible for developing and...

  • Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada NTT DATA Full time

    Company Overview:Req ID: 268620We are currently seeking a Salesforce - Business Analyst - Remote Canada roleJob Description: Once You Are Here, You Will:Understand and document customer business requirements through attending and leading requirement workshops. Assist with the development of requirement specifications according to standard templates as well...

  • Manager, Business Development

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Job Category :SalesJob Details:Our Business Development teams drive top of the funnel sales activity for a diverse set of industries. This team supports the Commercial and Enterprise Business Units within Salesforce.Role Description:Develop a team of Business Development Representatives (outbound prospecting) that are responsible for developing and...

  • Business Development Representative

    2 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Job CategorySalesJob DetailsAbout Salesforce Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can...