SalesForce Business Analyst

1 week ago


Toronto, Ontario, Canada Delpath Full time

Location Address:
Hybrid - Downtown Toronto – 2x / week (Mon & Wed) – need candidates in GTA
Contract Duration: 3 months
Possibility of extension
Schedule Hours: 9:00am-5:00pm - Monday-Friday; standard 37.5 hrs/week

Reason:
Additional Support on current project - Need to backfill capacity to deliver RoadMap priorities in FY '24

Typical Day in Role:

  • Works with key stakeholders within all business functions to align technology solutions with business strategies
  • Gathers requirements from business units and translates those to programmers and developers
  • Writes user stories on JIRA and documents artifacts through Confluence
  • Perform user story mapping, create user journeys
  • Help prioritize and refine product backlog
  • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
  • Supports one or more highly complex business processes
  • Works on multiple projects as a project team member
  • Serves as a liaison between the business community (other BAs, business SMEs) and the IT organization (agile, scrum team, QA, product owner, developers) in order to provide technical solutions to meet user needs
  • Working in an Agile/Scrum environment using Kanban methodology
Candidate Requirements/Must

Have Skills:
years' Business Technical/System Analyst experience - we want this person to be hands on with technical knowledge
2) 5+ years' configuration / Support experience with Salesforce
3) 3+ years' experience with Financial Service Cloud (FSC)
4) 3+ years' experience with Data Modeling, Data Mapping and creating Data Dictionaries

Nice-To-
Have Skills:

  • Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized
  • Experience producing Swimlane Diagrams, User Journeys, UI Mockups & Wireframes
  • Experience leading a BSA team for an end-to end delivery, implementation, or digital transformation project

Education:

  • Bachelor's degree in a technical field such as computer science, computer engineering or related field required
  • Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized
  • Best VS

Average Candidate:

Communication skills are really important here, need to be able to articulate knowledge well; host and lead meetings; best would have experience leading a team for an end-to end delivery, implementation, or digital transformation project; strong recent Salesforce experience.

Candidate Review & Selection

1 Step Process: 1 Video MS Teams Interview – 1 hour – with HM, potentially 1 other BA lead
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