Member Educator Staff

2 weeks ago

Langford, British Columbia, Canada YMCA-YWCA of Vancouver Island Full time

Member Educator Staff

Westhills YMCA-YWCA (Langford, BC)

Vacancies:1

Status:
Casual***
Placement: December 2023

Wage:
$18.25/hour

Shifts:
Monday 4:15pm - 9:15pm, Friday 4:15pm - 8:15pm, Sunday 10:45am - 5:15pm

*Additional hours may be available for shift coverage*
Nature and Scope:The Member Educator Staff provides excellence in customer service while working as part of the Health,
Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all
members, participants, and guests. Casual positions are entitled to a free individual YMCA-YWCA
membership.

Responsibilities:

  • Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1
standards

  • Develop and maintain professional and courteous relationships with members and participants,
learning and using their names

  • Promote and educate members, guests and potential members on all membership and program
offerings

  • Assist potential members with registration when needed
  • Support members, guests, and participants checkin process
  • Provide facility tours through YMCA 7 Steps of Selling
  • Develop and retain a high level of product knowledge on other Vancouver Island Y programs and
services outside of the Health, Fitness and Aquatic centre

  • Ensure the safety of all members, participants, staff, volunteers, and property by following
YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all

  • Contribute as a member of the staff team in the overall operation of the Health, Fitness and
Aquatic Centre, including performing other duties as assigned

  • Meet and exceed projected sales targets
  • Maintains daily sales and program statistics
  • Remain calm and use supportive language when dealing with upset members and stressful
situations

Qualifications:

  • High School graduation required, postsecondary education in progress or completed preferred
  • Commitment to building meaningful relationships through positive daily interactions with Y
members and guests

  • Proven customer service excellence
  • Excellent communication and interpersonal skills
Page 1 of - Proficiency with Microsoft Office (mainly Word, Excel)

  • Registration software experience an asset (training provided)
  • Current Standard First Aid and CPR (C) required
  • A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required**
  • The YMCA/YWCA has implemented a mandatory COVID19 vaccination policy requiring all staff
and volunteers to be fully vaccinated (2 doses).

Competencies:

  • Commitment to Organization Vision and Values
  • Service Orientation
  • Communication
  • Teamwork
  • Problem Solving
  • Commitment to Health and Safety
Human Resources
YMCA-YWCA of Vancouver Island

_Please Note:
_

  • 2. Please indicate in your cover letter how you heard about this position. _
  • 3. Applications will be shortlisted for interviews as they are received. _**_The YMCA-YWCA of Vancouver Island is an equal opportunity employer.
- **Page 2 of 2

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