Group Benefits Implementation Specialist

2 weeks ago

Montreal, Quebec, Canada Sun Life Full time
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.


The
Group Benefits Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients' major plan changes by employing project management skills, processes, and methodology.

They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver value-added benefits and superior service.


Reporting to the Manager, Group Benefits Implementation, the Group Benefits Implementation Project Manager joins a team of innovative and dynamic individuals who strive to provide exceptional Client service.

This role represents Sun Life professionally in Client-facing meetings as well as driving value for our clients and their plan members.

As a seasoned Implementation Project Manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects.


What will you do?

  • Define and optimize the scope of each project and successfully manage scopecreep
  • Create and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and control
  • Proactively manage changes, risks, issues, and actions, utilizing appropriate tools
  • Manage Client & Advisor relationships to ensure project delivery expectations are specified and met
  • Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up to date (meetings, status updates, etc.)
  • Lead and collaborate with multisite project teams using strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion.
  • Represent Sun Life at finalist presentations.

What do you need to succeed?

  • Previous experience with Group Benefits products, services, and systems
  • Minimum 2 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, Group Benefits Administration, Business Development, etc.
  • Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
  • Solid knowledge of project management techniques, tools, and methodologies
  • Excellent problem solving and decisionmaking skills
  • Strong interpersonal and communication skills and relates well to diverse personality types
  • Client centric focus with the ability to see long term outcomes and impacts
  • Positive, energetic attitude at all times
  • As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and Frenchspeaking colleagues or internal partners across Canada or worldwide
  • Strong presentation skills

Preferred Skills:

  • A bachelor's degree or equivalent business experience
  • Ability to travel to Toronto, Waterloo, Montreal, Vancouver & Calgary as required
  • GBA or CEBS designation
  • PMP certification or equivalent work experience
  • Lean Six Sigma Green Belt


When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.


At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Customer Service / Operations

Posting End Date:

20/03/2024

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