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Call Center Representative
1 week ago
What we offer:
Compressed work week to allow every other Friday off (exceptions apply)
A fast
- paced environment, with the opportunity to collaboration your finance knowledge with operational planning and execution.
A team approach where together is better. Win-win relationships, with work life balance and fair compensation and benefit programs.
Diversity and Inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent.
Bi-weekly pay
Competitive salary & benefit programs
RRSP matching
Training
Opportunities for advancement
What you will do:
We are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment.
We are a Team Oriented Environment who likes to have fun
No Outbound or Cold Calling to Customers
All Inbound Calls only Quality Customer Service Driven and not Sales Driven
PRIMARY RESPONSIBILITIES:
Answer phones and respond to Customer requests
Look up part and model numbers for applicable Appliances
Place Customer orders in computer system
Transfer customer calls to appropriate Employee or Branch
Identify, Research, and Resolve customer issues using the computer system
KNOWLEDGE AND SKILL REQUIREMENTS:
Strong command of English with pleasant and professional phone mannerisms
Exceptional customer service skills
Strong written and oral communication skills
Excellent organizational skills
Computer literate
Team player
Appliance parts knowledge would be an asset
No phone calls please. Any offer of employment will be conditional upon reference checks and employment verification.
Canadian citizens and permanent residents of Canada.
Job Types:
Full-time, Part-time
Part-time hours: 40 per week
Salary:
$24.65-$26.52 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
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