Call Center Representative

1 week ago


Vancouver, British Columbia, Canada UBERbase inc Full time

What we offer:
Compressed work week to allow every other Friday off (exceptions apply)

A fast
- paced environment, with the opportunity to collaboration your finance knowledge with operational planning and execution.

A team approach where together is better. Win-win relationships, with work life balance and fair compensation and benefit programs.

Diversity and Inclusion. We recognize the value in our differences and prioritize inclusivity to bring together the best talent.

Bi-weekly pay

Competitive salary & benefit programs

RRSP matching

Training

Opportunities for advancement

What you will do:


We are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment.

If you are motivated, have a "can do" attitude and a desire to learn and grow with an organization, this opportunity is for you

We are a Team Oriented Environment who likes to have fun

No Outbound or Cold Calling to Customers

All Inbound Calls only Quality Customer Service Driven and not Sales Driven

PRIMARY RESPONSIBILITIES:
Answer phones and respond to Customer requests

Look up part and model numbers for applicable Appliances

Place Customer orders in computer system

Transfer customer calls to appropriate Employee or Branch

Identify, Research, and Resolve customer issues using the computer system

KNOWLEDGE AND SKILL REQUIREMENTS:
Strong command of English with pleasant and professional phone mannerisms

Exceptional customer service skills

Strong written and oral communication skills

Excellent organizational skills

Computer literate

Team player

Appliance parts knowledge would be an asset

No phone calls please. Any offer of employment will be conditional upon reference checks and employment verification.

Canadian citizens and permanent residents of Canada.

Job Types:
Full-time, Part-time

Part-time hours: 40 per week

Salary:
$24.65-$26.52 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)


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