![BAYS Tech(Monitoring Center)](https://media.trabajo.org/img/noimg.jpg)
Video Surveillance Monitor Center Agent
6 days ago
Job Role:
Service center agent
Job Description:
As a Service Agent, you will be to monitor and evaluate security surveillance videos for customers, intake, handle service requests, and communicate with relevant parties to ensure service obligation is fulfilled.
Key Responsibilities:
Issue Resolution:
Diagnose and troubleshoot customer issues by actively listening, asking probing questions, and gathering relevant information. Provide accurate and timely solutions or escalate complex issues to appropriate teams or supervisors for further assistance.
Documentation:
Accurately and thoroughly document customer interactions, inquiries, issues, and resolutions in the designated customer relationship management (CRM) system or other tracking tools.
Maintain a comprehensive record of customer interactions for future reference and analysis.Product/Service Knowledge:
Develop a deep understanding of the company's products, services, policies, and procedures. Stay up to date with product updates or changes to effectively address customer inquiries and provide accurate information.
Customer Satisfaction:
Ensure customer satisfaction by promptly and effectively addressing their needs and concerns. Strive to exceed customer expectations and go the extra mile to provide exceptional service.
Escalation Management:
Identify and escalate unresolved or complex customer issues to the appropriate channels.
Pay:
From $16.75 per hour
Benefits:
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location:
In person
-
Video Editor
6 days ago
Vancouver, British Columbia, Canada Western Protection Alliance Inc Full timeLooking for a Video Editor that is proficient in editing and organizing surveillance video for possible court actions.Responsibilities: Capture video from Sony camcorders with the time stamp imbedded Edit the video to include only useable evidence in court Obtain snapshots from video and paste in surveillance reports Create professional videos, HD quality...
-
Call Center Agent Supervisor
7 days ago
Vancouver, British Columbia, Canada Rove Concepts Full timeRove Concepts is looking for a skilled Call Center Agent Supervisor to oversee our Claims Team.NOTE- this role is for local residents only as you will be working on-site at our Vancouver office.If you are: *committed to service excellence; are consistent, caring, and dependable with a passion for helping others; are a consummate professional with a...
-
Monitor Technician
1 month ago
Vancouver, British Columbia, Canada PeaceHealth Full timeDescriptionPeaceHealth is seeking a Monitor Technician - ICU Stepdown for a Part Time, 0.60 FTE, Night position. The salary range for this job opening at PeaceHealth is $21.63 – $32.43. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining...
-
Monitor Technician
7 days ago
Vancouver, British Columbia, Canada PeaceHealth Full timeDescriptionPeaceHealth is seeking a Monitor Technician - ICU Stepdown for a Part Time, 0.60 FTE, Night position. The salary range for this job opening at PeaceHealth is $21.63 – $32.43. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining...
-
Monitor Technician
3 weeks ago
Vancouver, British Columbia, Canada PeaceHealth Full timeDescriptionPeaceHealth is seeking a Monitor Technician - ICU Stepdown for a Part Time, 0.60 FTE, Night position. The salary range for this job opening at PeaceHealth is $21.63 – $32.43. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining...
-
Video Producer
7 days ago
Vancouver, British Columbia, Canada KIDS' SHIELD SERVICES Full timeCreate and develop exciting multimedia content for kids to enjoyAbout Us:KIDS' SHIELD SERVICES Inc. establishes innovative cyber security services to shield children and youth from cybercriminals. It incorporates a game-based learning system into the field of cybersecurity to empower children to proactively protect themselves against online threats, while...
-
Vancouver, British Columbia, Canada Ferguson Moving Full timeFERGUSON MOVING & STORAGEJob Description - Inside Sales Representative/Call Center AgentFerguson Moving and Storage, is seeking motivated, positive call center agents for our Business Development Center to continue to grow and expand. This is not a typical call center You will assist our North Vancouver Head Office location and franchises by fielding both...
-
Assistant Video Editor,
6 days ago
Vancouver, British Columbia, Canada Electronic Arts Full timeThe future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. We're a...
-
Full- Time Alarm Monitor
6 days ago
Vancouver, British Columbia, Canada Provident Security Full timeAbout ProvidentProvident Security is British Columbia's only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and event...
-
Engineer - Network
7 days ago
Vancouver, British Columbia, Canada Motorola Solutions Full timeAt Motorola Solutions, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and...
-
Video Content Coordinator
7 days ago
Vancouver, British Columbia, Canada Machobear Studios Inc Full timeWHO ARE WE?Job Summary:Responsibilities:Collaborate with the marketing team to develop video content and strategies for platformsFilm and capture high-quality video footage that adheres to brand guidelines and captures the attention of our target audience.Edit videos ensuring seamless transitions, appropriate audio, visual effects, and engaging...
-
Call Center Agent
7 days ago
Vancouver, British Columbia, Canada OpenRoad Auto Group Full timeUNLIMITED POSSIBILITIES AHEAD.Position: Call Center AgentStatus: Full-TimeDealership: The BMW StoreDepartment: ServiceWe are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across...
-
Surveillance Supervisor
7 days ago
Vancouver, British Columbia, Canada Parq Vancouver Full timeOUR COMPANYParq Vancouver is Where Vancouver Plays.Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.We are proud to celebrate...
-
Director of Surveillance
7 days ago
Vancouver, British Columbia, Canada Parq Vancouver Full timeOUR COMPANYParq Vancouver is Where Vancouver Plays.Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.We are proud to celebrate...
-
Video Journalist
7 days ago
Vancouver, British Columbia, Canada CBCRadio-Canada Full timePosition Title:Video Journalist (English Services)Status of Employment:PermanentPosition Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include...
-
CCTV Surveillance Operator
7 days ago
Vancouver, British Columbia, Canada Onni Group Full timeJob Title: Surveillance Operations AssociateCompany: Grey Owl Digital SurveillancePosting DetailsJob DetailsDescriptionExciting opportunity to be part of Grey Owl Digital Surveillance, a company based in Vancouver. As a Surveillance Operations Associate reporting to the CCTV Operations Manager, you will play a vital role in monitoring and safeguarding our...
-
Photographer/video Editor
7 days ago
Vancouver, British Columbia, Canada Samsara Full timeWho we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
-
Reservations Agent
7 days ago
Vancouver, British Columbia, Canada Aldesta Hotels Full timeAfter Training the 4-5 hours shifts would be primarily starting early evenings at 6 pm.Reporting to the Reservation Supervisor, the Call Center Reservation Agent will be the first contact for customer phone calls. The Call Center Reservation Agent is responsible for reservation bookings by providing customers with accurate and timely property information.JOB...
-
Escalations Engineer
7 days ago
Vancouver, British Columbia, Canada Motorola Solutions Full timeAt Motorola Solutions, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our...
-
Cctv Monitoring
6 days ago
Vancouver, British Columbia, Canada BLACKBIRD SECURITY INC. Full timeReady to make a difference.Are you committed to protecting your community? Do you want to prevent theft and create a safer environment? Blackbird Security is seeking to hire CCTV Monitoring Security Guards in Vancouver, BCWhat you will doAs a CCTV Monitoring guard you will be responsible for carefully monitoring customer sites utilizing the surveillance...