Call Center Customer Service Agent

7 days ago


Vancouver, British Columbia, Canada Dialospact Inc Full time

Job Title:
Call Center Customer Service Assistant

Overview:

Responsibilities:

Customer Support:

Provide courteous and professional assistance to customers via inbound and outbound phone calls, addressing inquiries, resolving issues, and offering solutions promptly and effectively.


Product Knowledge:
Develop a comprehensive understanding of our products or services to accurately address customer inquiries and provide relevant information.

Documentation:
Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the company database.

Quality Assurance:
Adhere to established call center protocols and quality standards to ensure consistency in service delivery and customer satisfaction.

Team Collaboration:

Collaborate closely with team members, supervisors, and other departments to share knowledge, best practices, and contribute to a positive work environment.


Continuous Improvement:

Actively participate in training sessions, workshops, and ongoing professional development opportunities to enhance customer service skills and stay updated on product/service offerings and industry trends.


Performance Metrics:

Meet or exceed performance metrics such as call handling time, first-call resolution, customer satisfaction ratings, and other key performance indicators (KPIs).


Requirements:

Education:
High school diploma or equivalent.

Communication Skills:
Exceptional verbal communication skills with a clear and articulate speaking voice. Proficiency in active listening and empathy to understand and address customer needs effectively.

Problem-Solving Abilities:
Strong analytical and problem-solving skills to quickly assess situations, identify issues, and provide appropriate solutions.

Adaptability:
Ability to adapt to changing priorities, procedures, and technologies in a dynamic work environment.

Team Player:
Strong team player with excellent interpersonal skills and the ability to collaborate effectively with colleagues from diverse backgrounds.

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