Legal Call Center Customer Service Representative
1 week ago
Responsibilities include:
- answering member calls and taking notes;
- opening files in a web portal;
- dealing with member issues and complaints; and
- communicating with head office.
- be comfortable speaking on the phone;
- have excellent written and oral communication skills;
- be patient and friendly;
- be able to multi-task;
- be detail-oriented and organized;
- be able to solve problems and de-escalate conflicts;
- be able to work well in a team environment and;
- be adept with new computer software.
We offer competitive remuneration based on experience and aptitude, an excellent benefits package including extended health and dental, as well as paid vacations and sick/flex days.
Job Types:
Full-time, Permanent
Salary:
$40,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Call Center: 1 year (preferred)
Language:
- English, fluently (required)
Work Location:
One location
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