Manager on Duty

2 weeks ago


Langley, Canada Italian Osteria & Cheesebar Full time

Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment

To learn more about this location, please visit:

We are currently seeking an experienced Manager on Duty (MOD) to join us at The Italian Osteria & Cheesebar in Langley

The Manager on Duty ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service. Prior experience working in a restaurant as a Server or Bartender is required.

Responsibilities of this role include:
  • Leading the service teams by example and in a supervisory and supportive capacity
  • Making guests feel welcome and creating memorable experiences
  • Providing exceptional, friendly customer service
  • Great product knowledge
  • Responsible Beverage Service in accordance with Serving it Right
  • Maintaining cleanliness and environment standards of the Brewpub
  • Delegating tasks and responsibilities to ensure organizational goals are met
  • Troubleshooting issues that arise across the Brewpub effectively
  • Coaching and reporting on team performance
  • Resolve customer complaints, requests and queries
  • Monitoring, contributing to, and acting on key performance indicators and other targets
  • Other duties as required
Working Conditions:
  • Hours and shifts may vary. Includes working evenings, weekends and holidays.
  • Typical schedule will be 4-5 shifts per week, working 5-8 hours per shift

The Perks:
  • Staff discount at all JRG locations and discounted meals during shifts
  • Opportunity to participate in the Company's Extended Health Benefits Plan after 6 months of employment
  • Access to ongoing training and development through Joseph Richard University (JRU)
  • Opportunity for advancement throughout all JRG establishments and divisions
Previous FOH experience working as a Server or Bartender * Serving It Right * First Aid Level 1 is an asset, but not required * Positive, can-do attitude * Ability to multi-task * Strong communication skills * Organizational skills
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