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Manager On Duty

3 months ago

Langley, Canada Italian Osteria & Cheesebar Full time

_We are currently seeking an experienced Manager on Duty (MOD) to join us at The Italian Osteria & Cheesebar in Langley_:
The Manager on Duty ensures all daily activities run smoothly and efficiently.

To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service.

Prior experience working in a restaurant as a Server or Bartender is required.

**_

Responsibilities of this role include:

_**:

  • Leading the service teams by example and in a supervisory and supportive capacity
  • Making guests feel welcome and creating memorable experiences
  • Providing exceptional, friendly customer service
  • Great product knowledge
  • Responsible Beverage Service in accordance with Serving it Right
  • Maintaining cleanliness and environment standards of the Brewpub
  • Delegating tasks and responsibilities to ensure organizational goals are met
  • Troubleshooting issues that arise across the Brewpub effectively
  • Coaching and reporting on team performance
  • Resolve customer complaints, requests and queries
  • Monitoring, contributing to, and acting on key performance indicators and other targets
  • Other duties as required
**_

Working Conditions:

_**:

  • Hours and shifts may vary. Includes working evenings, weekends and holidays.
  • Typical schedule will be 45 shifts per week, working 58 hours per shift
**_

The Perks:

_**:

  • Staff discount at all JRG locations and discounted meals during shifts
  • Opportunity to participate in the Company's Extended Health Benefits Plan after 6 months of employment
  • Access to ongoing training and development through Joseph Richard University (JRU)
  • Opportunity for advancement throughout all JRG establishments and divisions

REQUIREMENTS:

  • Previous FOH experience working as a Server or Bartender
  • Serving It Right
  • First Aid Level 1 is an asset, but not required
  • Positive, cando attitude
  • Ability to multitask
  • Strong communication skills
  • Organizational skills
  • Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With firstclass offerings, an acclaimed culinary team, and a genuinely kindhearted service team, our mission is to make this your moment_