Service Manager

6 months ago

Langley, Canada Inland Truck & Equipment Full time

**DRIVE YOUR CAREER WITH INLAND**
- Inland Truck & Equipment is an industry leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1600 employees across 40 locations in North America, Inland offers exciting employment opportunities that can help you drive your futureThis position is located at our sales and service dealership in Langley.**THE OPPORTUNITY**
- The Service Manager - Heavy Duty Equipment is a part of the dealership leadership team and will be responsible for running an efficient and profitable heavy equipment service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.**YOUR RESPONSIBILITIES**- Forecasts goals and objectives for the equipment department and strives to meet them.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
- Prepares and administers an annual operating budget for the service department.
- Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
- Maintains reporting systems required by general management
- Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.-
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
- Ensures the safety of all employees by:- Maintains the company’s service vehicles by:- Ensuring that the vehicles are in good, safe running order
- Ensuring that regular maintenance service is performed on the equipment and that maintenance records are kept.**Supervisory Responsibilities**:
- Supervises the Equipment Technicians, Equipment Field Service Technicians and the Equipment Service Advisors
- Hiring, training, motivating and monitoring the performance of all service department staff
- Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
- Monitoring service department employees' daily productivity reports and corresponding payroll records.**WHAT WE LOOK FOR**- High school diploma or general education degree (GED) essential
- Post-secondary diploma or trades certification in a related field preferred
- Heavy duty equipment technical knowledge
- Three years related experience and/or training
- Ability to read, analyze and interpret financial reports
- Strong leadership skills
- Excellent customer relations skills
- Strong business ethics with a professional approach at all times
- Functions well with large volume and fast-paced work environment-
- Valid Driver’s License
- Periodically lift up to 25 kgs or 50 lbs**PAY RANGE**
- The pay range for this position is $105,000 - 130,000.**CANADA BENEFITS PACKAGE**
- Our employees receive a generous benefits package including:- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities
- Annual boot allowance

  • Mgr 15r

    2 months ago

    Langley, Canada BC Public Service Full time

    Posting Title- MGR 15R - Assistant Store Manager, Cannabis Operations- Position Classification- Manager R15- Union- GEU- Work Options- Location- Langley, BC V3A 8T1 CA (Primary) - Salary Range- $59,015.56 - $66,749.47 annually- Close Date- 11/18/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety &...

  • Ast Mg 15r

    4 months ago

    Langley, Canada BC Public Service Full time

    Posting Title- AST MG 15R - Assistant Store Manager, Cannabis Operations- Position Classification- Assistant Manager R15- Union- GEU- Work Options- Location- Langley, BC V3A 8T1 CA (Primary) - Salary Range- $59,015.56 - $66,749.47 annually- Close Date- 9/13/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Service Manager

    8 months ago

    Langley, Canada Leavitt Machinery Canada Inc. Full time

    Position Summary: The Service Manager is responsible for the overall management and performance of the local Service Department. This includes overseeing the Technicians and working closely with the Service Dispatchers, ensuring smooth operation of the Service Team. Effective in their communication, the Service Manger must provide direction, support and act...

  • Service Manager

    3 weeks ago

    Langley, Canada Wajax Full time

    **The Opportunity** The Service Manager for Engineered Repair Services will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and...

  • Service Manager

    3 weeks ago

    Langley, Canada Wajax Limited Full time

    The Opportunity The Service Manager for Engineered Repair Services will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company...

  • Service Manager

    3 weeks ago

    Langley, Canada Wajax Limited Full time

    The Opportunity The Service Manager for Engineered Repair Services will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company...

  • Manager, Client Services

    6 months ago

    Langley, Canada Sephora Full time

    **Job ID**: 234391 **Store Name/Number**: BC-Willowbrook Shopping Centre (1506) **Address**: 9705 Fraser Hwy, Langley, BC V3A 7E9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora...

  • Fire Service Manager

    6 months ago

    Langley, Canada Troy Life & Fire Safety Ltd. Full time

    **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, we are an employee owned company with over 1,150 people in 28 locations coast to coast. An entrepreneurial company with a legacy of...

  • Customer Service Manager

    2 months ago

    Langley, Canada Pilotfish Networks Full time

    **Job Summary** **Core Values** At Pilotfish Networks we aim to BE IT. These are our core values from which everything that we do evolve. - Balance - Expertise - Integrity - Teamwork **Duties** - Supervise and mentor customer service representatives across our Infrastructure Support and Application Development teams, providing guidance and support to...

  • Branch Service Manager

    1 week ago

    Langley, Canada Total Power Limited Full time

    We Offer - Comprehensive Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development Summary The Branch Service Manager is responsible for Field Service, Parts, and Facility Management. The BSM will promote, sell, and professionally execute after-sales services with the goal of...

  • Food Services Manager

    6 months ago

    Langley, Canada Chartwell Full time

    The Food Service Manager is responsible for all aspects of the residence’s food service department. The FSM ensures residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. Salary range: $67,000 -...

  • Food Services Manager

    6 months ago

    Langley, Canada Chartwell Full time

    The Food Service Manager is responsible for all aspects of the residence’s food service department. The FSM ensures residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. **If you**: - Love...

  • Manager, Building Services

    5 days ago

    Langley, Canada Trinity Western University Full time

    **Position Purpose and Summary** The manager is responsible for planning, coordinating, and directing all daily activities related to the custodial, waste management, and pest control functions of the University, including basic purchasing, staff development and budget management. **Key Areas of Accountability** - Responsible for planning, organizing, and...

  • Assistant Service Manager

    6 months ago

    Langley, Canada Rollins Machinery Full time

    Rollins Machinery, a lower mainland-based equipment distributor is growing and we are currently looking for a motivated individual to fill the position of **_Assistant Service Manager _**based out of our Langley Head Office. **Responsibilities** - In collaboration with the Service Manager, oversee and create goals/objectives for the Service Department in...

  • Planning Services Manager

    4 months ago

    Langley, Canada The Universal Group Full time

    **Are you an organized individual who is interested in supporting the Traffic Management Plan team and continue to support making our roads a safer place? Are you driven about providing Peace of Mind to your fellow TCPs and clients? Are you looking to further your skills and to be part of a team of professionals?** The Universal Group, recognized as one of...

  • Assistant Service Manager

    3 months ago

    Langley, Canada Rollins Machinery Full time

    Rollins Machinery, a lower mainland-based equipment distributor is growing and we are currently looking for a motivated individual to fill the position of _**Assistant Service Manager **_based out of our **Langley** **Head Office.** **RESPONSIBILITIES** - In collaboration with the Service Manager, oversee and create goals/objectives for the Service...

  • Field Service Manager

    7 months ago

    Langley, Canada Total Power Limited Full time

    **Field Service Manager** **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development **What You’ll Do - The Role (Responsibilities)** - Lead the Field Service Technicians to exceed, sales revenue, gross margins, and income forecasts. -...

  • Customer Service Manager

    6 months ago

    Langley, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Administrative Services Manager

    2 weeks ago

    Langley, Canada Phoenix Traffic Control Ltd. Full time

    **Job Title:** Administrative Services ManagerAbout Phoenix Traffic Control Ltd.We are seeking a highly skilled and organized Administrative Services Manager to join our team. As an essential member of our staff, you will be responsible for providing exceptional administrative support to our employees and management team.Job Description:The ideal candidate...

  • Manager, Housekeeping Services

    6 months ago

    Langley, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?: Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis...