Duty Manager

7 months ago

Langley, Canada Sandman Hotel Group Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Manager on Duty to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

**JOB REQUIREMENTS**:

- The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
- Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
- The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
- The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
- Manage all administrational duties as specified by the Company

**DUTIES**:

- Responsible for checking guests in and out of the Hotel.
- Issues room keys, pamphlets, discount cards, etc.
- Answers various questions from guests and arranges transportation for guests.
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Print updated in-house, arrival, departure, and room status reports every two hours
- Check all unresolved departures.
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Complete welcome calls.
- Clean and tidy front desk area.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.

**APPLICABLE SKILLS**:

- Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
- Superior written and oral communication skills.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Rewards & Recognition
- Team rates from $59 per night, Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money
- Group Life Insurance, Extended Health, Dental, Vision Care
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**SUMMATION**:
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

  • Manager On Duty

    1 month ago

    Langley, Canada Joseph Richard Group Full time

    _**We are currently seeking experienced Manager on Duty (MOD) / Keyholders to join our Service Team at various locations!**_ The Manager on Duty/Keyholder ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer...

  • Manager On Duty

    7 months ago

    Langley, Canada Italian Osteria & Cheesebar Full time

    **_We are currently seeking an experienced Manager on Duty (MOD) to join us at The Italian Osteria & Cheesebar in Langley!_**: The Manager on Duty ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service. Prior...

  • Duty Manager

    7 months ago

    Langley, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Manager On Duty

    7 months ago

    Langley, Canada The Italian Osteria & Cheesebar Full time

    _**We are currently seeking an experienced Manager on Duty (MOD) to join us at The Italian Osteria & Cheesebar in Langley!**_ The Manager on Duty ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service. -...

  • Service Manager

    6 months ago

    Langley, Canada Inland Truck & Equipment Full time

    **DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1600 employees across 40 locations in North America, Inland offers exciting employment opportunities that can help you drive your future!This position is located at...

  • Heavy-Duty Operations Manager

    4 days ago

    Langley, Canada Hino Central Full time

    Job OverviewHino Central is a leading provider of heavy-duty trucks and services. We are currently seeking a highly skilled Shop Supervisor to join our team in Hino Langley.

  • Delivery Driver

    7 months ago

    Langley, Canada Traction Heavy Duty Parts Full time

    Company Description **Our drivers have important missions everyday** Whatever division you join, you are a crucial part of our team. When we deliver parts, we are helping a parent be on time at the daycare, an ambulance get back on the road quickly or a truck deliver produce to a Canadian community on time. That is why we say we keep Canadians moving...

  • Technician - Heavy Duty Equipment

    2 months ago

    Langley, Canada INLAND KENWORTH US INC Full time

    **ALL IN ON A REWARDING CAREER AT INLAND** Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture...

  • Technician - Heavy Duty Equipment

    4 months ago

    Langley, Canada Inland Truck & Equipment Full time

    **ALL IN ON A REWARDING CAREER AT INLAND** Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture...

  • Driver

    3 months ago

    Langley, Canada Traction Heavy Duty Parts Full time

    **Company Description** Our drivers have important missions everyday** Whatever division you join, you are a crucial part of our team. When we deliver parts, we are helping a parent be on time at the daycare, an ambulance get back on the road quickly or a truck deliver produce to a Canadian community on time. That is why we say we keep Canadians moving...

  • Cleaner - Light Duty (Nights)

    6 months ago

    Langley, Canada Alpine Building Maintenance Full time

    **Job Title**: Cleaner - Light Duty (Nights) **Location**: Langley, BC - Willowbrook Shopping Center **Wage**: $18.66/ hour (+ $0.75 / hour shift premium for overnight work based on the CBA) **Shift**: Full Time, Permanent, Monday to Thursday - 9:30pm to 5:30pm **About the Role**: We’re looking for cleaners with a passion for a clean space! This is an...

  • Driver

    6 months ago

    Langley, Canada Traction Heavy Duty Parts Full time

    **Company Description** Our drivers have important missions everyday** Whatever division you join, you are a crucial part of our team. When we deliver parts, we are helping a parent be on time at the daycare, an ambulance get back on the road quickly or a truck deliver produce to a Canadian community on time. That is why we say we keep Canadians moving...

  • Heavy Duty Shop Operations Manager

    3 weeks ago

    Langley, BC, Canada Hino Central Full time

    Shop Supervisor Job DescriptionHino Central, a leading industry expert, seeks an experienced and skilled Shop Supervisor to join our team in Hino Langley.About UsEstablished in 1996, we have grown nationally recognized for our expertise and commitment to excellence. As part of The Driving Force Group of Companies, we offer unmatched service, the best value,...

  • Heavy Duty Warranty Claims Specialist

    3 weeks ago

    Langley, BC, Canada Inland Truck & Equipment Full time

    The OpportunityWe are seeking a skilled Heavy Duty Warranty Claims Specialist to join our team at Inland Truck & Equipment. As a specialist in warranty claims, you will be responsible for managing the full cycle of the warranty process for heavy-duty truck and equipment claims. This includes writing claims reports, submitting them to manufacturers' warranty...

  • Heavy Duty Truck Warranty Specialist

    5 days ago

    Langley, BC, Canada Inland Truck & Equipment Full time

    Job SummaryInland Truck & Equipment is seeking an experienced Heavy Duty Truck Warranty Specialist to join our team. As a key member of our warranty administration department, you will be responsible for processing warranty claims and owning the warranty process from start to finish.About Inland Truck & EquipmentWe are an industry leader in the heavy-duty...

  • Heavy Duty Warranty Claims Specialist

    2 weeks ago

    Langley, BC, Canada Inland Truck & Equipment Full time

    Job SummaryThe Heavy Duty Warranty Claims Specialist will be responsible for processing warranty claims and owning the warranty process from start to finish for the warranty claims in your portfolio.About the RoleThis includes writing claims reports and submitting them to the manufacturers' warranty processing centers and monitoring to ensure timely warranty...

  • Manager

    7 months ago

    Langley, Canada Extreme Air Park Full time

    **Key Responsibilities**: - Provide outstanding customer service and ensure high levels of customer satisfaction - Lead, motivate, and supervise a team of employees to achieve sales targets and deliver excellent customer experiences - Oversee day-to-day store operations, including inventory management, merchandising, and maintaining a clean and organized...

  • Manager

    6 months ago

    Langley, Canada Extreme Air Park Full time

    **Key Responsibilities**: - Provide outstanding customer service and ensure high levels of customer satisfaction - Lead, motivate, and supervise a team of employees to achieve sales targets and deliver excellent customer experiences - Oversee day-to-day store operations, including inventory management, merchandising, and maintaining a clean and organized...

  • Assistant Manager/clerk

    6 months ago

    Langley, Canada Town Centre LRS Full time

    Job Summary: **Duties**: - Support the Store Manager in overseeing store operations - Provide exceptional customer service and resolve customer issues - Assist in training and development of staff - Conduct interviews for new hires - Manage administrative tasks efficiently - Contribute to store management duties - Implement sales strategies to achieve...

  • Manager

    3 months ago

    Langley, Canada Extreme Air Park Full time

    **Key Responsibilities**: - Provide outstanding customer service and ensure high levels of customer satisfaction - Lead, motivate, and supervise a team of employees to achieve sales targets and deliver excellent customer experiences - Oversee day-to-day store operations, including inventory management, merchandising, and maintaining a clean and organized...