Tenant Services Coordinator

1 week ago

Toronto, Ontario, Canada GWL Realty Advisors Full time

About GWL Realty Advisors:

GWLRA is a leader in both the commercial and multi-residential real estate industries.

Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.


We're looking for a Tenant Services Coordinator to support a busy multi-residential property management office Some of the major responsibilities for this role include responding to a variety of current and prospective resident inquiries, populating and documenting changing reports, and supporting the leasing team throughout the sales process.


RESPONSIBILITIES:

Customer Service:

  • Handle all telephone and walkin inquiries from current residents professionally and courteously
  • Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
  • Promote a strong sense of community

Administration and Reporting:

  • Issue and track work and purchase orders
  • Monitor expenses to budget as directed by the Property Manager
  • Review all incoming and outgoing insuite inspections and repairs to ensure resident satisfaction and external contractors are compliant to work order requests
  • Utilize the property management system to record transactions and run various operating reports
  • Sort all incoming and outgoing mail services including courier requirements
  • Organize office area to ensure it is kept tidy and wellorganized
  • Monitor inventory office stationery supplies
  • Code all invoices

QUALIFICATIONS:

  • 1+ year of experience in either a customer service or administrative role
  • Bachelor's Degree is preferred
  • Property Management/Real Estate experience an asset
  • Must possess exceptional communication and interpersonal relationship skills
  • Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
  • Strong attention to detail, problemsolving, and followup is required
  • Must be a selfstarter with high degree of initiative, flexibility, and professionalism
  • Possess knowledge of health and safety practices

What we Offer:

  • 3 Weeks of Vacation per year
  • 3 Paid Personal Days per year
  • Up to $2,000 annual Education Allowance
  • Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
  • Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness
'What we Offer' section only applies to full-time employees.

Our Business:

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity:

GWL Realty Advisors is an equal opportunity employer.

It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

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