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Deskside Support Technician
1 week ago
**JOB PURPOSE**:
The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms.
**Key Responsibilities and Accountabilities**
- Provide support for any IT related issue as directed by management.
- Perform daily checks on DC equipment and report them to the management.
- Provide weekly reports to management for all issues at assigned sites.
- Take ownership of incidents & service request and professionally manage them through to resolution.
- Ensure all incidents, issues and changes are recorded by users through the service desk.
- Manage incidents, Service request and changes through Service Now (service desk tool)
- Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.
- Proactively manage assigned sites and suggest improvements and innovation.
- Undertake other tasks as assigned by management.
- Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)
- Flexibility in traveling across the time zone when required.
**Salary**: Up to $25.00 per hour
**Experience**:
- Technical support: 2 years (required)
Willingness to travel:
- 25% (required)
Work Location: In person
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