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Deskside Technician

7 months ago

Mississauga, Canada Coreio Inc Full time

Coreio is looking for a Deskside Technician to join our team for a 4 month contract to start (with potential for extension).
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Onsite role downtown Toronto with a large commercial client for a MAC project. Enrolling MACs in Apple Business Manager, making sure the O/S is Ventura, patching and security. Many machines in Canada and Latin America. Looking for individuals with MAC knowledge, able to backup, wipe, enroll, and work with clients to standardize their MAC devices.
The shift for the position will be Monday-Friday, 9-5 Local Time.

**Key Accountabilities**:

- Deliver technical support services in a courteous and responsive manner
- Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer/respond to questions about hardware/software.
- Troubleshoot, fix and/or resolve clients’ issues per service ticket request
- Consistently demonstrate interpersonal and customer service skills
- Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
- Execute the imaging & refurbishment activities required for this project.
- Device repair as required during the refurbishment process.
- Arrange required outbound device shipments and process inbound returns.

**Requirements/ Qualifications**:

- 1 - 2 years of work related experience
- Must be fluent in Spanish and English
- Driver's license and access to a vehicle
- Experience working with laptops and both Windows 10 operating systems
- CompTIA A+ and Windows 10 certification highly preferred
- Associates Degree or technical training or equivalent combination of education and experience
- Demonstrated ability to multitask
- Excellent customer service and communication skills
- Experience working with Apple devices
- Experience with the O/S version Ventura an asset

Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.