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IT Service Technician

3 months ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**REPOST**

**Position**:IT Service Technician (NightOps) - Part Time

**Posting ID: 2024-37360**

**Department**:Information Services

**Status**:Permanent Part Time

**Role/Level**: PG07 - $32.53 to $40.62

**Site**:Mississauga Hospital

**Posted**: April 24,2024

**Internal Deadline**:May1,2024

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team

**REPORTING RELATIONSHIPS**

This position reports to the Manager, IT Customer Support

**Working Hours**

**JOB DUTIES AND RESPONSIBILITIES**

Working collaboratively with staff, your job duties and responsibilities will include but are not limited to:

- Provide 2nd level technical support to users throughout the organization; Assists users in solving problems using available hardware and software tools;
- Document issues and troubleshooting steps in the ServiceNow Incident Management system and knowledge base;
- Deploy hardware including printers, mobile devices, laptops/desktops etc;
- Provide assistance for troubleshooting of hardware, software and network issues;
- Performs proactive and preventive maintenance on end user devices;
- Common administration activities with Active Directory to support users as required;
- Provide end-user training as appropriate;
- Provide support at all THP sites. Travel between sites will be required.
- Actively seek opportunities for service improvement, recognizing the needs and expectations of our customers;
- Provide knowledge transfer and mentoring of other team members when required;
- Other duties as assigned.

**WORKING ENVIRONMENT**

**JOB QUALIFICATIONS**

**_
Knowledge_**
- University Degree or College Diploma in a computer related field or equivalent work experience
- Windows 10 required
- Mobile Iron and InTune MDM required
- Apple & Android Mobile Phones required
- ServiceNow ITSM tool required
- ITIL Foundations certification preferred
- CompTIA A+ certification preferred
- Microsoft MCSA or similar Microsoft certification

**_ Experience_**
- Experience in a health related field required
- 5+ years’ experience in computer deskside support
- 5+ years Active Directory administration on Windows Server 2008 & 2016
- 2+ years using software deployment and inventory tools such as Microsoft SCCM and InTune
- Experience supporting Windows 10 & Microsoft Office 365 is required, certification is preferred

**_
Skills and Abilities_**
- Strong troubleshooting skills with focus on root cause analysis;
- Experience with tools and technologies such as Microsoft Azure, SCCM, InTune, Bomgar, Active Directory, Microsoft Exchange;
- Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
- Experience with IT Service Management tools such as HEAT and ServiceNow
- Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
- Works well under pressure and time constraints and can prioritize competing priorities appropriately.
- Trillium Health Partners is an equal opportunity employer committed to fostering a healthy_, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital_._
- In accordance with the _Accessibility for Ontarians with Disabilities Act, 2005_ and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with di