Appointment Coordinator

2 weeks ago


Winnipeg, Manitoba, Canada TST-CF Express Full time
Posted: 11/09/2023

Division:
TST-CF Express

Location:
Winnipeg, MB

Close:11/24/2023

Responsibilities:

About Us:

TST-CF Express is a division of TFI International Inc., located in Mississauga, is currently recruiting for a Appointment and Dispatcher for our Winnipeg terminal

Shift hours will be from 9:00 a.m. to 5:30 p.m. (Monday to Friday)

_ Note:

_


This position is an Entry-Level position and would be a great opportunity for students or people who are looking forward to pursue their career in Transportation Industry.

Responsibilities:

Reporting to the Terminal Manager, this position is responsible for booking appointments and for the planning, and dispatching.

  • Booking appointments with customers
  • Assist and coverage for Dispatch in managing the daytoday operations.
  • Ensure that service levels meet and or exceed the needs of our customers
  • Review operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
  • Recommend, implement and maintain performance and productivity measurements
  • Communicate professionally with internal and external customers in order to resolve service issues in a timely manner and providing customers with status updates.
  • Schedule repairs and maintenance for equipment.
  • Ensure Drivers and Carriers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc.
  • Completion of daily reports
  • Other duties as assigned

Qualifications:

Qualifications include:

  • Strong analytical, organizational and problemsolving skills
  • Customer service oriented
  • Proven ability to multitask and prioritize tasks
  • Professional verbal and written communication skills in English (bilingual in French is an asset)
  • Computer literate with sound knowledge of Gmail and Excel
  • Ability to work flexible hours (afternoons, evenings and weekends) as necessary
  • High School or equivalent
  • Knowledge of Transportation Operating Systems


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