Client Care Coordinator

1 week ago

Winnipeg, Manitoba, Canada WSAudiology Full time

About HearCANADA
At HearCANADA, we aim to reach out to Canadians from coast to coast, offering solutions for their hearing health. Through exceptional client experiences and providing top-notch hearing care, our teams are transforming the hearing industry and are dedicated to delivering Wonderful Sound for All.

What You'll Do as a Client Care Coordinator at HearCANADA:

HearCANADA's Client Care Coordinators (CCC) play crucial roles in providing outstanding client service in our bustling hearing clinics. As a Client Care Coordinator, your primary responsibilities include ensuring clients' needs are promptly addressed, managing a well-organized appointment schedule, and identifying sales opportunities within our clinic. You will collaborate closely with clinicians and management, serving as a brand representative for HearCANADA through local community marketing initiatives.

This is a full-time position that is permanent; typical work hours are from Monday to Friday, 8:30 AM to 4:30 PM (some flexibility may be required for irregular appointments or events). The role is located at our downtown site (Kennedy and Graham Ave) in Winnipeg.

Your Key Responsibilities:

Client Interactions and Communications - Manage inbound and outbound calls, handle messages, conduct proactive follow-ups with clients (including warranty and annual appointments), welcome walk-in clients, collaborate with the team at HearCANADA clinic to best serve clients, and send email communications and marketing materials to clients.Schedule Appointments and Manage Calendars - Coordinate clinician schedules by arranging client appointments, inputting scheduling blocks, vacations, and other activities, and balancing schedules to ensure optimal capacity.Client File Management - Maintain client records digitally in the EMR system and physically in files.Procure Supplies - Manage supply orders for clinical and office needs, seek approval for expenses, and coordinate with preferred vendors.Participate in Community-Based Marketing (CBM) - Engage in CBM activities such as tradeshows, marketing initiatives, and partnership events to enhance brand awareness.Handle Payments and Financial Transactions - Address client inquiries regarding payments, process insurance billing, follow up on government payments, and manage cash transactions.Maintain a Clean and Safe Office Environment - Ensure equipment and surfaces are sanitized, create a welcoming atmosphere for clients, and upkeep office cleanliness.Continuous Training and Development - Engage in training opportunities, stay updated on industry changes, products, and best practices with the support of Field Coordinators and the leadership team.

Qualifications:

High school diploma or equivalent required; additional courses or post-secondary education in relevant fields like Medical Office Administration, Healthcare, or Business is advantageous.Minimum of 2 years of experience in customer-facing administrative or retail sales roles; experience in a clinic or high-volume retail office setting is a plus.Customer-centric mindset with a focus on delivering exceptional service and understanding the impact of customer satisfaction on retail clinic success.Proficiency in technology and willingness to learn and leverage new tools and software; experience with MS Office Suite and scheduling software is preferred.Strong oral and written communication skillsExcellent multitasking, organizational, and time management abilities

Benefits of Joining Us:

Competitive compensation package with profit-sharing optionsComprehensive benefits starting from day oneRRSP program with employer matchingSupport for education, health, and wellness programsMentorship and opportunities for professional growthEmployee discounts and special offers for hearing care services for friends and family

HearCANADA is dedicated to fair employment practices and encourages applications from candidates with disabilities. Accommodations are available upon request for candidates participating in the selection process.

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