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Digital Customer Service Representative
3 months ago
Edmonton, AB
We are looking for a passionate Digital Customer Success Representative to join Pattison Media in a vital, client facing role with our partner, Lift Interactive and Nimble Digital Marketing Team.
You will have a little or a lot of knowledge about a lot of different digital things and looking for a place to put your experience to use.
You will be a people person and very good in a variety of conversations.You will be a key player on this dynamic and competitive team that delivers integrated media solutions throughout markets in Western Canada.
Responsibilities:
- Manage numerous client relationships and act as a liaison on multiple projects for the PML sales team, digital strategists and Nimble' s project coordinators.
- Support our team of Digital Specialists by providing feedback on client campaigns.
- Help execute and oversee the evolution of our clients' digital marketing campaign and website development requirements.
- Participate in and run team meetings with the ability to provide clear direction to the internal team for project execution and client feedback.
- Present material to clients for review via virtual meetings.
- Supply clients with monthly reporting results and key insights.
- Provide recommendations to our internal team on campaign performance where applicable.
- Work with core Pattison Digital team in developing best practices across multiple markets.
- Keep up to date on latest digital marketing and website trends.
- Develop expert level knowledge on our Nimble Marketing Solutions.
Qualifications:
- Learn and understand client businesses and goals.
- Have a big picture understanding of what is important and what needs to happen next for our clients.
- Ability to execute client objectives and assist our team in achieving our clients' goals.
- Experience with paid ad platforms, including Facebook Ads Manager, Google Ads, Google Display.
- Familiar with thirdparty web tools, including Google Drive, Google Analytics.
- Familiar with web builders and Content Management Systems, ideally Webflow, but including Squarespace, Wix, WordPress.
- Recognize the importance of an optimized website in driving conversions.
- Assess active client projects and make budget and strategic recommendations based on performance.
- Monitor and evaluate performance dashboards to provide clarity for clients.
- Participate in team meetings to capture ideas and notes and translate those into actionable tasks.
- Be cognizant of project timelines, scope, and budget.
- Be informed of general trends in digital marketing including social media, search, and display advertising.
- Proficient with Microsoft Office or Google Suite.
- Basic understanding of Project Management tools, CRM.
Katie O'Connor:
Director of Sales, Non-Metro Markets
Only those selected for an interview will be contacted.
Pattison Media and Nimble Digital are committed to our social responsibility of equal opportunity employment and does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, disability, medical condition, gender identity, sexual orientation, or age, religion, expression, marital status or other non-job-related criteria.
We encourage members of all designated groups to identify themselves using our self-identification form, as doing so will help us correct under-representation of those individuals in our company.
