Customer Service Representative

4 hours ago


Edmonton, Alberta, Canada Alta Appliance Service Full time
Job Title: Order Desk Agent

We are seeking a highly organized and detail-oriented Order Desk Agent to join our team at Alta Appliance Service.

Key Responsibilities:
  • Supervise and Train Staff: Lead and mentor our team members to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Act as Spokesperson: Represent our organization in a professional and courteous manner, addressing customer inquiries and concerns in a timely and effective manner.
  • Manage Customer Interactions: Respond to customer complaints, provide information, and resolve issues in a fair and efficient manner.
  • Process Orders: Arrange for billing, issue receipts, and maintain accurate records of customer interactions.
  • Maintain Records: Keep up-to-date records of customer interactions, including feedback, inquiries, and complaints.
  • Order Office Supplies: Procure and maintain inventory of office supplies to ensure a smooth and efficient work environment.
  • Perform General Office Duties: Carry out various administrative tasks, including data entry, filing, and other duties as required.
Requirements:
  • Excellent Communication Skills: Possess excellent written and verbal communication skills to effectively interact with customers and colleagues.
  • Flexibility: Demonstrate flexibility and adaptability in a fast-paced environment.
  • Organizational Skills: Possess strong organizational skills to manage multiple tasks and priorities.
  • Ability to Multitask: Demonstrate the ability to multitask and prioritize tasks effectively.
  • Quick Learner: Be a quick learner and able to adapt to new processes and procedures.
Experience:

Experience in a customer service or administrative role is an asset, but not required. We offer a permanent position with 40 hours of work per week and a dynamic work environment.

Language of work: English.



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