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Customer Service Representative

2 months ago

Edmonton, Alberta, Canada Alta Appliance Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information on our services and products.
  • Order Processing: Manage and process customer orders, including arranging for billing and issuing receipts.
  • Staff Supervision: Supervise and train staff members to ensure they are meeting customer service standards.
  • Record Keeping: Maintain accurate records and statistics to track customer interactions and order processing.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, but not required.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.
Personal Suitability
  • Excellent Communication: Strong written and verbal communication skills.
  • Flexibility: Ability to multitask and adapt to changing situations.
  • Organized: Strong organizational skills to manage multiple tasks and deadlines.
  • Quick Learner: Ability to learn and apply new skills and knowledge quickly.