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Customer Service Representative
3 months ago
Responsibilities:
- Assist guests with reservation inquiries, modifications, and cancellations, ensuring accuracy and adherence to resort policies.
- Provide detailed information about resort amenities, activities, dining options, and local attractions to enhance guest experience.
- Handle guest concerns and complaints with empathy and professionalism, striving for effective resolutions and guest satisfaction.
- Collaborate with other resort departments to fulfill guest requests and ensure a seamless experience throughout their stay.
- Maintain accurate records of guest interactions and transactions in the customer relationship management (CRM) system.
- Stay uptodate with resort promotions, packages, and events to effectively upsell and crosssell services to guests.
- Contribute to the continuous improvement of customer service processes and protocols.
Required Skills/Experience:
- Previous customer service experience in the hospitality or service industry is a plus.
- Excellent verbal and written communication skills in English, with proficiency in additional languages being advantageous.
- Strong problemsolving abilities and the capacity to handle challenging situations with composure.
- Familiarity with reservation and property management systems (PMS) is desirable.
- A positive attitude, approachability, and a passion for delivering exceptional customer experiences.
- Flexibility to work varying shifts, including weekends and holidays.
- Fluent in English and Mandarin.
Salary:
Up to $20.00 per hour
Benefits:
- Extended health care
- Life insurance
- Onsite parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (required)
Language:
- Mandarin (required)
Work Location:
In person
