Front Desk Associate

2 weeks ago

Montreal, Quebec, Canada Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Residence Inn Montreal Midtown, 6785 Decarie Boulevard, Montreal, QC, Canada

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, InnVest Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

THE ROLE:

The Front Desk associate Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

JOB REQUIRMENTS

Must be able to speak, read, write and understand French and English

· Hotel experience an asset

· Attention to detail and analysis

· Excellent organizational, interpersonal and administrative skills

· Competent or familiar with computerized systems

· Demonstrated knowledge of customer service and a genuine desire to exceed customer expectations

· Present a high degree of ethics and a professional image

· Availability to work day, night and night shifts every day of the week, weekends and holidays

· Be able to do several things at once

· Strong team spirit

· Intermediate to advanced experience in MS Excel, MS Access, MS Outlook or similar programs

This company is an equal opportunity employer.

frnch1


  • Front Desk Manager

    1 week ago

    Montreal, Quebec, Canada Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Assistant Front Desk Manager

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...

  • Assistant Front Desk Manager

    2 months ago

    Montreal, Quebec, Canada Delta Hotels par Marriott Montréal Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...

  • Front Desk Receptionist

    1 week ago

    Montreal, Quebec, Canada Belgard Full time

    Belgard is a small, high-end barber in Montréal, QC.Our work environment includes:- Flexible working hours- On-the-job trainingDescriptionLooking for a friendly receptionist to operate our front desk on a daily basis. Full Time (40h) Tuesday to Saturday**Responsibilities**: Be the first point of contact for our Salon & Spa for men. Ensure the front desk...

  • Front Desk Agent

    1 week ago

    Montreal, Quebec, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:Responsibilities Always offer professional, friendly and kind service Process all external and internal calls, either by redirecting calls or assisting the caller Take charge of...

  • Front Desk Agent

    2 weeks ago

    Montreal, Quebec, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:Responsibilities Always offer professional, friendly and kind service Process all external and internal calls, either by redirecting calls or assisting the caller Take charge of...

  • Dental Front Desk

    2 weeks ago

    Montreal, Quebec, Canada Brunel Full time

    IntroductionWe are hiring a Bilingual Front Desk Coordinator for a client located in Montreal, QC. This is a full-time permanent opportunity working on-site.ResponsibilitiesPerform receptionist duties such as greeting visitors, answering phones, and managing mail and deliveries.Coordinate the transportation of products, overseeing the entire process...

  • Front desk agent

    4 weeks ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2Status: Part-timeSalary: 22.58$ per hourThe Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of...

  • Front desk agent

    2 months ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2Status: Part-timeSalary: 22.58$ per hourThe Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of...

  • Front desk supervisor

    1 week ago

    Montreal, Quebec, Canada Tidan Inc. Full time

    Status:Full-time Salary: $23.00 per hour The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of the employees? Don't miss your chance and join the Travelodge...

  • Front Desk Agent

    1 week ago

    Montreal, Quebec, Canada Le Nouvel Hôtel Montréal Full time

    Workplace: 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3Status: Full TimeSalary: 24.57$ per hourLocated in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the hotel...

  • Front Office Supervisor

    4 weeks ago

    Montreal, Quebec, Canada Hôtel Humaniti Montréal Full time

    The Humaniti Hotel Montreal is the veryfirst Autograph Collection by Marriott hotel to establish itself in Quebec, inall its grace and sophistication. Open since June 2021, the hotel is located inthe heart of a vertical community that includes condos, residences, offices, tworestaurants, a lounge, a bakery, a health centered grocery store, a fitnesscenter,...

  • Front Office Supervisor

    2 months ago

    Montreal, Quebec, Canada Hôtel Humaniti Montréal Full time

    The Humaniti Hotel Montreal is the veryfirst Autograph Collection by Marriott hotel to establish itself in Quebec, inall its grace and sophistication. Open since June 2021, the hotel is located inthe heart of a vertical community that includes condos, residences, offices, tworestaurants, a lounge, a bakery, a health centered grocery store, a fitnesscenter,...

  • Front desk supervisor

    2 months ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2Status: Full-timeSalary: $23.00 per hourThe Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of...

  • Front desk supervisor

    4 weeks ago

    Montreal, Quebec, Canada Hôtel Travelodge Montréal Centre Full time

    Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2Status: Full-timeSalary: $23.00 per hourThe Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of...

  • Front Desk Receptionist

    2 weeks ago

    Montreal, Quebec, Canada Remax Solutions Full time

    We're looking for an enthusiastic, professional receptionist to join our team You'll play a crucial role as the face and first point of contact for our organization. Other responsibilities include answering phone calls and emails, data entry, managing incoming leads, scheduling emails, managing mail and deliveries, and other assignments as needed to ensure...

  • Front Office Supervisor

    2 weeks ago

    Montreal, Quebec, Canada Complexe Humaniti Montréal Full time

    The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness...

  • Front Desk Agent/night Auditor

    1 week ago

    Montreal, Quebec, Canada Lelux Hotel Full time

    Must be reliable and punctual Must ensure accurate and timely audit reports Must ensure proper closing of credit cards and monies Must be extremely organized with outstanding attention to detail Must provide excellent service to our clients Must resolve issues in a timely and candid manner Responsible to respond to Emergency situations, as necessary Must...

  • Front desk agent

    2 months ago

    Montreal, Quebec, Canada Le Nouvel Hôtel Montréal Full time

    Workplace : 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3Status: Part-Time Salary: 24,57$ per hourLocated in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the...

  • Front desk agent

    4 weeks ago

    Montreal, Quebec, Canada Le Nouvel Hôtel Montréal Full time

    Workplace : 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3Status: Part-Time Salary: 24,57$ per hourLocated in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the...