Front desk agent

2 weeks ago

Montreal, Quebec, Canada Le Nouvel Hôtel Montréal Full time

Workplace : 1740 boulevard René-Lévesque Ouest, Montréal, Quebec, Canada, H3H1R3

Status: Part-Time

Salary: 24,57$ per hour

Located in downtown Montreal, Le Nouvel Hotel gives you quick access to all means of transportation. You want to be surrounded by passionate professionals, this 4-star hotel is ready to receive you. In addition, the location of the hotel gives you a variety of choices for restaurants and cafes for lunch hours or for the 5 to 7 after work.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Job Description:

  • Take room reservations over the phone, email and internet.
  • Coordinate arrivals and departures of our guest.
  • Promote the hotel products and services offered such as our breakfast and bar.
  • Collect payments for services rendered via our PMS.
  • Answer various questions about establishment services, tourist attractions, and different regional activities.
  • Coordinate group arrivals and departures in collaboration with the sales department.
  • Direct incoming calls to the right person and or room.
  • Handle customer complaints.
  • Perform any other customer service-related task.

Skills and qualifications:

  • Able to work in a team
  • Able to work under pressure
  • Availability to work on varying schedules
  • Knowledgeable about tourist attractions and the city in general
  • Able to demonstrate customer orientation
  • Able to identify customer needs
  • College degree in hospitality, an asset
  • 1 to 2 years of experience in a similar position
  • Advanced knowledge of hotel software applications such as Hotelo
  • Teamwork skills

About Us:

Tidan is a hotel and real estate group with 52 years of experience, holding a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. At Tidan, employee well-being is important. To this end, several policies have been developed and implemented.

To learn more about Tidan, visit our website:

Why Join Our Team:

In addition to competitive salaries, we offer benefits such as group insurance, including life, disability, medical, and dental coverage, as well as vision care. Our employees also have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You'll have personal days and vacation time, which are provided according to the department and hotel you join. A bonus is also available through our referral program, and much more.

Social life is at the heart of the company, especially after the pandemic. Each hotel has a social calendar. Tidan's HR team is always there to listen and support you in your journey within the company.

We believe in teamwork and are committed to creating a highly efficient team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievements. Take the step and join the Tidan team through our numerous job opportunities, whether in the hotel or real estate sector – there's a place for you.

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