Front Desk Agent

1 week ago


Montreal, Quebec, Canada Hôtel Faubourg Montréal Full time
Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to:

Responsibilities

  • Always offer professional, friendly and kind service
  • Process all external and internal calls, either by redirecting calls or assisting the caller
  • Take charge of the correspondent's request and monitor it according to hotel standards
  • Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance
  • Serve as liaison for guests requiring information regarding all aspects of the hotel
  • Attend people with special needs;
  • Have a thorough knowledge of the hotel's emergency procedures
  • Follow department policies, procedures, and service standards
  • Writes various reports, letters and general correspondence;
  • Complaint management;
  • Follow all security policies
  • Other assigned functions

Requirements:

  • Experience in customer service in Hospitality,
  • Bilingual English-French, a third language an asset;
  • Strong interpersonal skills and problem solving
- customer service oriented attitude;

  • Must be flexible in time management;
  • Very responsible and reliable
  • Ability to work under pressure in a fastpaced environment
  • Ability to work consistently with other colleagues as part of a team
  • Ability to focus on customer needs, staying calm and courteous at all times
  • Must be mínimally available on Saturdays, Sundays, holidays and another day during the week
  • Computer skills in Microsoft and Opera PMS would be an asset.
  • Must be available for day shift, evening and night shift (23:00 to 07:00)

Salary:
$22.64-$23.67 per hour

Schedule:

  • 8 hour shift
  • Evening shift
  • Morning shift
  • Weekends as needed

Work Location:
In person
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