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Payment Coordinator

3 months ago

Lindsay, Ontario, Canada City of Kawartha Lakes Full time

Job Brief:


This position is responsible for accounting operations within the designated department; key responsibilities include the processing and reconciliation of payments and maintenance of customer/tenant accounts.


  • Employment Status:

Temporary Full-Time

  • Union:

CUPE 855 Inside

  • Open To:

Internal/External Applicant(s)

  • Closing Date:

25/06/24

  • Duration (if temporary):

Up to 6 months
Wage $ $

Reports To Program Supervisor, Tenant Services

Department Human Services

Location Lindsay, ON

Hours Normal Working Hours 35 hours per week

Other Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours

Kawartha Lakes-Haliburton Housing Corporation duties:

  • Prepare monthly rent roll, review, make adjustments as needed, and prepare final posting
  • Process and reconcile monthly tenant rent payments and maintain tenant accounts, drawing subsidy payments when applicable
  • Manual billing as needed
  • Investigate and resolve any discrepancies and issues in collaboration with other relevant staff and in a timely manner to prevent financial hardship for tenants and provide a high level of client service to a highly vulnerable tenant population
  • Prepare, produce and balance various statistical and accounting reports
  • Provide backup for other accounting and financial positions as required

As a member of the professional team:

  • Administer procedures and recommend resources to achieve strategic objectives
  • Complete continuous research and analysis of industry trends and issues to make recommendations to management and remain current in area of specialty
  • Manage stakeholder interactions in the supply and receipt of information, analysis, and resolution of issues
  • Partner with internal process or program owners to share program objectives, analyze gaps, provide advice on actions to be incorporated in other's processes, act as a program/service champion
  • Manage customer service concerns, investigating, problem solving and responding as appropriate
  • Maintain documentation and or databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as MFIPPA
  • Provide data to allow reporting and decision making
  • Procure services and goods related to areas of responsibility
  • Contribute to the development of annual program needs
  • Provide other related duties as assigned

Qualifications

  • Secondary School Diploma with additional education in accounting or a related field
  • Minimum three (3) years' of related progressive experience, preferably in a municipal environment
  • Demonstrated understanding of basic accounting principles with proven ability to calculate, post and manage accounting figures and financial records
  • Working knowledge and understanding of municipal legislation in relation to the duties assigned
  • Effective oral communication and strong interpersonal skills; Excellent written communication skills; attention to detail and accuracy
  • Demonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organization
  • Demonstrated timemanagement skills with the ability to prioritize workloads and meet deadlines with mínimal supervision
  • Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and local policies and procedures
  • Demonstrated proficiency in Microsoft Office, the internet and any other related software
  • Possess and maintain a valid Ontario Class "G" Driver's Licence or the ability to attend to frequently to work related activities at various sites within the municipalities or at other sites within Ontario
  • Possess and maintain the absence of a Criminal Record. Upon a conditional offer of employment, a Criminal Record Check will be required
  • Related work experience in a rental housing environment
  • Experience working with and the ability to interact sensitively, respectfully, empathetically, and nonjudgementally with people with diverse backgrounds; identities; cultural, religious, and personal practices and beliefs; and needs and issues. Some KLH Housing Corp tenants experience poverty, mental illness, trauma, addictions, behavioural issues, financial issues, cognitive impairment, disabilities, and interpersonal issues.
**Applicants must be prepared for skill testing.