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Talent Coordinator

3 months ago

Old Toronto, Ontario, Canada Indigo Books & Music Inc. Full time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • Welove books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our souland GreatBooks are JUST the Beginning...

We playby the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
Job Description

The Coordinator, Talent provides support to ensure our stores have the top-tier talent required to deliver exceptional candidate experience. This is achieved through support of the Indigo Talent process, strong hiring manager relationships, and a passion for high-caliber candidate experience. The purpose of this role is to help mould the next generation of recruiters at Indigo.

KEY PERFORMANCE METRICS

  • Candidate/ Hiring Manager Satisfaction
  • Time to find, fill, hire
  • Recruitment file completeness

KEY ACCOUNTABILITIES

Functional

  • Create, test, maintain and run custom reports in SmartRecruiters or other database systems.
  • Respond to SmartRecruiters user inquiries and requests
  • Coordinate candidates, recruiters and hiring managers' interviews
  • Conduct reference checks and process background checks
  • Support with monitoring & responding to inquiries in HR inboxes as required
  • Other administrative projects as assigned
  • Support complete cycle recruiting through the administration of the TA process
    • Execute sourcing strategy, criteria, process and profiles
    • Presents shortlist summaries and recommendations
    • Facilitates recruitment process – scheduling, communications & candidate experience
    • Manages due diligence checks, new hire system set up & onboarding planning
    • Provides weekly and ad hoc reporting in a timely manner
    • Ensures recruitment advertising and postings align with Indigo's talent brand guidelines
  • Support continuous improvement to the TA process, systems, tools
  • Ensure a positive candidate experience and advise the TA Manager when the candidate experience is at risk
  • Act as an advocate for the candidates by placing them at the forefront of all decision-making and design processes
  • Proactively identify and anticipate candidates' expectations and needs
  • Embrace and seek out technology that creates high-tech and high-touch solutions
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
  • Support with presentation and research related to diversity and recruitment
  • Coordinate surveys on onboarding, hiring satisfaction, and diversity
  • Update the Diversity and Talent pages on the internal website as needed
  • Coordinate corporate social responsibility and branding initiatives
  • Help develop and execute innovative recruitment marketing strategies to attract top-tier talent, leveraging various channels such as social media, job boards, industry events, and employer branding initiatives
  • Attend career fairs and employment-related events
  • Support employer branding efforts to enhance Indigo's reputation as an employer of choice, effectively conveying the organization's values, culture, and unique selling points to prospective candidates.
  • Execute onboarding process to ensure seamless integration of new hires into the organization, fostering engagement and accelerating time-to-productivity
  • Collaborate with hiring managers, HR, and relevant stakeholders to customize onboarding plans based on role requirements and individual needs.
  • Manage the onboarding planning process, including new hire system setup, due diligence checks, and coordination of new hire orientation sessions.
  • Provide ongoing support and resources to new hires, facilitating their transition into their roles and fostering a sense of belonging within the organization.
  • Proactively monitor and address any issues or challenges that may arise during the onboarding process, ensuring a positive experience for new hires.

People

  • Collaborate with others to drive flexible and iterative solutions quickly and easily.
  • Share technical knowledge with others and seek to learn from those more knowledgeable than yourself.
  • Help others see the impacts of their efforts and proactively engage other functions to get input.
  • Encourage others to freely share their point of view and be open to feedback.

Cultural

  • Model Indigo's beliefs and convey a positive image in everything you do
  • Celebrate the diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

KEY RELATIONSHIPS

Internal:

  • Talent Acquisition
  • Store Operations
  • Store Leadership
  • Social Media Team
  • Home Office Human Resources
  • DC/Retail Human Resources
Qualifications

QUALIFICATIONS

Work Experience / Education / Certifications

  • Completed post-secondary education specializing in Human Resources, Business, or equivalent
  • Interest in pursuing a career in recruitment or human resources
  • Self-motivated, passionate, empathetic, approachable
  • Advanced knowledge and proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • A strong sense of professionalism and ability to handle sensitive and confidential information
  • Outstanding communication skills (Verbal and Written)
  • Passionate about retail and transformation
  • Highly detail-orientated, organized and able to multi-task
  • A high degree of transacting simultaneous requests, i.e. phone, e-mails, in-person
  • High degree of self-motivation and energy
  • Belief in accountability and ownership

Other (travel, Bilingual, etc.)

  • Occasional travel within GTA to stores, schools, and community centers (approximately 10%)

#LI-Hybrid

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

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