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Individual Insurance Specialist
3 months ago
WHO ARE WE?
The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.
GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world's leading providers of reinsurance, primary insurance, and insurance-related risk solutions.
YOUR ROLE
As the Individual Insurance Specialist, you will be responsible for quoting, implementation, maintenance and client service for all individual insurance products from start to finish while creating a WOW Experience for our individual insurance clients and Partners.
YOUR IMPACT
- You will perform basic underwriting function and produce accurate quotes for Soloplus products.
- You will review new sold documents for all required information for implementation.
- You will manage and code multiple systems with relevant data and ensure high level of accuracy in the implementation of new Soloplus members and/or ported coverage members.
- You will understand the various systems and platforms and the interdependencies of systems used to deliver service to clients.
- You will work with Claims Payors and other internal departments to ensure a smooth "Go Live" for Soloplus new clients.
- You will resolve member questions or concerns in a timely customer centric fashion.
- You will work collaboratively with all GH departments, Partners, and members.
- You will create correspondence for members as required.
- You will provide knowledge and education within GroupHEALTH on Soloplus, Parachute or ported coverage processes as required.
- You will make process and training improvement suggestions.
- You will maintain and update process documentation.
- You will perform amendments when required in collaboration with underwriting, insurer, and claims payor as required.
- You will mentor and train new Soloplus team members, including updating training plans and discussing wins and challenges with manager.
- You will support annual renewal activities.
- You will perform other duties as assigned.
WHAT TO EXPECT
- First 30 Days_
- You will engage in 1on1 training sessions with current Soloplus team members.
- You will understand Soloplus & other optional product offerings (Parachute, Ported coverage, etc.)
- You will review of training material and resources as it pertains to systems and processes.
- You will demonstrate initiative and willingness to learn new skills and improve existing skills.
- You will begin to set up of assigned new Soloplus member with mentor.
- You will perform simple inforce service tasks for Soloplus and other optional products (terminations, claims inquiries, updates to member information).
- First 60 Days_
- You will easily determine locations for forms and resource material pertaining to Soloplus.
- You will have a good understanding of GroupHEALTH Soloplus & optional benefit and product offerings.
- You will become the master the setup of new Soloplus members on all required systems (WEBS, CRM, CS).
- You will become the master the maintenance of Parachute members on the Oliver platform.
- You will complete all learning tasks on training plan.
- First 90 Days_
- You will be responsibility and ownership of Soloplus and optional product offerings (Parachute, Ported coverage).
- Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH.
- You will have a good understanding of our systems (WEBS online benefit system, CRM casing system, Oliver platform, ClaimSecure eProfile, etc.).
- You will have a good understanding of Soloplus plans and how they work, including quoting, setup, inforce service, billing, and claims inquiries.
THIS IS YOU
- You are a post secondary graduate with a degree in a related field.
- You are client service focus.
- You have the ability to provide accurate and timely advice to clients.
- You have previous experience with Microsoft Office.
- You have a high level of accuracy and attention to detail.
- You have the ability to successfully mentor and support others.
- You are an excellent communicator.
- You have the ability to prioritize and meet tight deadlines while remaining calm under pressure.
WHAT YOU'LL GET
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that worklife balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.
WHY YOU WILL LOVE WORKING FOR GroupHEALTH
- Professional Development_
We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team.
