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Retail Account Representative

3 months ago

Toronto, Ontario, Canada Rogers Communications Full time

Our Rogers Wireless team is growing We are looking for new team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do.

We know our customers rely on us to connect them to their families, friends, and what matters most.

Through our three wireless brands - Rogers, Fido, and chatr - we are proud to offer Canadians value and choice on a variety of plans.

As the market leader in 5G for both coverage and reliability and with our world class network that offers wireless connectivity from coast-to-coast-to-coast, we are paving the way for the future of innovation, providing the framework for new possibilities so that what's impossible today, won't be tomorrow.

At Rogers, your journey is filled with limitless possibilities; build the future you want with us.
Let's make your possible.

Are you up for the challenge and the fun? If so, consider the following opportunity:

Retail Account Representative


Reporting to the Regional Manager, Partner Retail Sales, this position will be a Brand Ambassador for Rogers Wireless/ Residential, FIDO and Chatr brands within a defined territory delivering strategic sales programs in order to achieve sales targets and KPI's.


Responsibilities:

  • Manage assigned store territory to execute on key priorities and metrics
  • Build relationships with assigned store's sales reps and management to achieve quotas and deliver on priorities
  • Assist in designing and developing promotions to achieve targeted market share and revenue within territory
  • Train and coach Retailer's Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Rogers Suite of Products Market Share for new and existing Rogers customers
  • Work with Retailers to plan and organize exclusive Rogers and FIDO Weekend Events and onsite duty demo days
  • Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share
  • Timely customer issue resolution and response to Retailer's escalations/inquiries
  • Analyze sales reports and territory sales breakdown by market/banner
  • Assign targets and build plans with Retailers based on percentage of contribution
  • Gather and provide feedback on market insights and competitive intelligence
  • Ensure Rogers/FIDO/Chatr and residential cable products are properly represented (endcaps, functional demo's, current collateral, etc.)
  • Monitor inventory levels and report issues and recommendations to Management

Qualifications:

  • Postsecondary education in a businessrelated discipline with between 3 and 5 years' experience in the Telecommunications Industry
  • Demonstrated technical competence with MS Office
  • Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment
  • Excellent analytical, problem solving, planning, and organizational skills
  • Solid interpersonal, communication, and relationshipbuilding skills
  • Ability to work independently and as a team member
  • Territory management experience is preferred
  • Ability to work effectively under pressure in a fast paced environment
  • Willingness to work flexible hours to meet changing deadlines

Schedule:
Full time

Shift:
Variable

Length of Contract:
No Selection

Work Location: 333 Bloor Street East (012), Toronto, ON

Travel Requirements:
Up to 100%

Posting Category/Function:
Sales & Account Management

Requisition ID: 272260

Posting Notes:
Corporate